Minimize hiring bias with a Salesforce CRM test
A Salesforce test helps you quickly and easily identify candidates who have the essential knowledge needed to manage Salesforce for running sales and account management processes. Furthermore, testing Salesforce skills helps you reduce bias in the hiring processes.
Eliminating bias in recruitment processes and shifting to a skills-based hiring mindset is a big priority for modern organizations. Pre-employment skills tests provide you with a much fairer way of evaluating candidates and creating your interview shortlist.
The test is completely objective since the results are a reliable quantitative indicator of applicants’ suitability for the job. This means you’ll be able to compare candidates based solely on their skills.
Which roles can a Salesforce CRM test be useful for?
It’s up to you to decide whether Salesforce skills are vital for your open role. However, we recommend that you test Salesforce skills for any role that requires a general understanding of how to use Salesforce on a day-to-day basis.
The test is useful for any position that requires a working knowledge and understanding of the Salesforce CRM software. When you’re hiring for the roles in the list below, a Salesforce CRM test will help you easily identify candidates with the necessary Salesforce CRM experience:
• Sales reps
• Account executives
• Sales managers
• Business development representatives
• Marketing and communication roles
• Customer service reps
• Customer experience roles
Recruiting with a Salesforce assessment
Given the ubiquity of Salesforce across industries, you’ll likely come across many candidates who claim to be proficient with the CRM software suite.
However, not every candidate will actually have the level of skill or experience that you need, meaning that the only way you can be certain of their skills is by assigning them a pre-employment Salesforce test. Testing candidates before you move to the interview stage also helps you narrow down your candidate pool, giving you more time to focus on only the most suitable candidates.
Plus, giving candidates a Salesforce test to complete before you hire them helps you avoid costly mis-hires and training in the future.
Add additional tests to your pre-employment assessment
Combining your Salesforce test with other skills tests helps you build a comprehensive skills assessment to evaluate candidates.
In addition to technical skills, there are other relevant skills that sales reps and account executives should possess, including communication skills, effective time management, and problem-solving abilities.
By creating a balanced skills assessment, you can test multiple skills at the same time, gain a complete view of each candidate’s profile, and assess them based on an evaluation of their broader skill set.