Quickly and confidently hire outsourcing talent

TestGorilla helps you to shorten your recruitment time from application to first interview by helping you effectively standardize your process, automatically score your applicants, and focus on the right candidates. Hire for multiple roles with unlimited assessments - allowing your recruitment to scale with your business. By helping you spend time interviewing top performers, you can rest assured that your new hire can hit the ground running from day one.

Are you ready to optimize your hiring process?

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Save time screening candidates and improve the quality of hires for your BPO or outsourcing business


of employers say that
skills-based hiring helps to reduce mis-hires


of employers agree skills-based hiring is more effective than resumes


of employers reduced cost-to-hire when using skills-based hiring


of organizations improved employee retention when hiring for skills

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TestGorilla has been my go-to platform with every intake so far. Now, we have empirical data that helps us save time by focusing only on candidates with the skills we need.

Francois Allison, operational manager at Digital Care

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Explore tests popular with BPO businesses like yours

At TestGorilla, we make it easy for candidates to demonstrate their skills through our user-friendly design and realistic scenario-based questions. Our skills tests work by presenting candidates with tasks and challenges that mirror the actual job they're applying for. You can set up an assessment with just a few clicks by choosing from over 390 tests or using role-specific assessment templates. Once job applicants complete their assessments, you can review and rank them, gaining a clear understanding of their strengths and weaknesses.

Check out our most common tests for outsourcing and BPO below.

Call center representative

This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
10 min

Customer service

This Customer Service test evaluates candidates’ ability to interact appropriately and determine appropriate solutions. It will help you hire experts who can enhance your CS operations by improving customer satisfaction and avoiding negative impressions.
10 min

English (proficient/C1)

The English (proficient/C1) test evaluates a candidate’s knowledge of the English language at the C1 level of the CEFR framework. This test will help you hire employees who can participate in demanding professional and social conversations in English.
12 min

Numerical reasoning

This numerical reasoning test evaluates candidates’ general aptitude with numbers and their skill in interpreting them for a wide range of applications. This test will help you identify candidates with strong numerical skills.
10 min
G2 badges for: Fall 2023 Leader, Fall 2023 Momentum Leader, and Fall 2023 mid-market leader.

Don’t just take our word for it!

TestGorilla is an exceptional performer in the G2 Mid-Market Grid®. We’re a top choice for mid-market companies, earning high praise from customers.

Join the 10,000+ companies streamlining and simplifying their recruitment

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How to optimize your BPO recruitment with TestGorilla

TestGorilla is a game-changer for hiring managers, recruiters, and HR teams. Our platform ensures equal opportunities for all applicants, streamlines the recruitment process, and gives customers real-time reports about candidates.

Tailor your hiring with a selection of tests to predict job performance and assess job-specific and general skills.