Use our Customer service test to hire the best

Summary of the Customer service test

This customer service test evaluates a candidate’s ability to respond to customer issues in an appropriate manner. This test will help you identify candidates who take a customer-centric approach to problem resolution to deliver the best service.

Covered skills

Understanding customer inquiries and identifying root causes
Interacting with appropriate language and attitude
Determining appropriate solutions accurately and efficiently
Avoiding negative impressions and improving customer satisfaction

Use the Customer service test to hire

Customer service representatives, customer service managers, and other candidates who will be interacting with customers frequently in their role.

Type

Role specific skills

Time

10 min

Audience

English speaking

Level

Intermediate

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About the Customer service test

Hiring employees with exceptional customer service skills can drive customer loyalty and satisfaction, win new customers for your business, and boost your organization’s revenue, reputation, and customer retention rates. Candidates with strong customer service skills know how to interpret customer concerns, diagnose problems, and provide effective remedies and solutions, all while serving as the face of your organization.

This customer service test evaluates candidates’ ability to understand customer inquiries and identifying root causes, interact with customers using appropriate language and attitude, determine effective and efficient solutions to customer issues, and give positive impressions that improve customer satisfaction.

This test will help you identify candidates with a strong aptitude for resolving customer problems. The test provides real-life scenarios typically encountered in customer service and asks candidates to choose the best way to respond in each situation. Candidates who do well on this test will be able to provide assistance in a personable, patient, and professional manner that follows your company’s protocol.

The test is made by a testpreneur

Katrina Shaw

Katrina’s track record of achieving operational excellence as a customer service manager is supported by four pillars: team building, partnership, strategic planning, and cultural understanding. She has employed this winning formula in the delivery of numerous large-scale strategic initiatives over the past 10 years.

Highly motivated by successful outcomes, Katrina uses superior organizational skills, strong multi-tasking abilities, and crystal-clear communication to lead and inspire her team.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts—our “testpreneurs.” We assess potential testpreneurs based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our testpreneurs to constantly improve their tests.

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Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

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Learn how each candidate performs on the job using our library of more than 100 scientifically validated tests.

Test candidates for job-specific skills like coding or digital marketing, as well as general skills like critical thinking. Our unique personality and culture tests allow you to get to know your applicants as real people – not just pieces of paper.

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Give all applicants an equal, unbiased opportunity to showcase their skills with our data-driven and performance-based ranking system.

With TestGorilla, you’ll get the best talent from all walks of life, allowing for a stronger, more diverse workplace.

Offer a positive candidate experience

Our short, customizable assessments and easy-to-use interface can be accessed from any device, with no login required.

Add your company logo, color theme, and more to leave a lasting impression that candidates will appreciate.

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Watch how you can use the Customer service test

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

Create high-quality job assessments, fast

Building assessments is quick and easy with TestGorilla. Just pick a name, select the tests you need, then add your own custom questions.

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Invite candidates your way

Send email invites directly from TestGorilla, straight from your ATS, or connect with candidates by sharing a direct link.

Have a long list of candidates? Easily send multiple invites with a single click. You can also customize your email invites.

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Discover your strongest candidates with TestGorilla’s easy-to-read output reports, rankings, and analytics.

Easily switch from a comprehensive overview to a detailed analysis of your candidates. Then, go beyond the data by watching personalized candidate videos.

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View a sample report

The Customer service test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

What is the difference between an assessment and a test?

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 10 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

Can I add my own questions to an assessment?

Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.

How do video questions work?

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.

Can you explain how the other custom question types work?

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Can I get a free trial?

Yes. You can sign up here for a free trial and try all of our features for 14 days. You can also schedule a demo with one of our account managers to get a comprehensive tour of our software.

Can I customize an assessment with my company logo and color theme?

Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.

What type of support do you offer?

Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.

What is the cost for using the Customer service test?

You can find our pricing packages here. We also offer a 14-day free trial where you can fully explore our test library and invite your first candidates. Sign up here to try TestGorilla today.

Can I combine the Customer service test with other tests?

Yes. You can add up to five tests to each assessment.

Where in my recruitment process should I use the Customer service test?

We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email. TestGorilla replaces traditional CV screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

Customer service