Customer service test: Pre-employment screening assessment to hire the best candidates

Use our Customer service test to hire the best

This customer service test evaluates a candidate’s ability to respond to customer issues in an appropriate manner. This test will help you identify candidates who take a customer-centric approach to problem resolution to deliver the best service.

Covered skills

Understanding customer inquiries and identifying root causes
Interacting with appropriate language and attitude
Determining appropriate solutions accurately and efficiently
Avoiding negative impressions and improving customer satisfaction

Use the Customer service test to hire

Customer service representatives, customer service managers, and other candidates who will be interacting with customers frequently in their role.

Type

Role specific skills

Time

10 min

Languages

English, Spanish, French, Italian, Japanese, Dutch, Portuguese

Level

Intermediate

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About the Customer service test

Hiring employees with exceptional customer service skills can drive customer loyalty and satisfaction, win new customers for your business, and boost your organization’s revenue, reputation, and customer retention rates. Candidates with strong customer service skills know how to interpret customer concerns, diagnose problems, and provide effective remedies and solutions, all while serving as the face of your organization.

This customer service test evaluates candidates’ ability to understand customer inquiries and identifying root causes, interact with customers using appropriate language and attitude, determine effective and efficient solutions to customer issues, and give positive impressions that improve customer satisfaction.

This test will help you identify candidates with a strong aptitude for resolving customer problems. The test provides real-life scenarios typically encountered in customer service and asks candidates to choose the best way to respond in each situation. Candidates who do well on this test will be able to provide assistance in a personable, patient, and professional manner that follows your company’s protocol.

The test is made by a subject-matter expert

Katrina S.

Katrina’s track record of achieving operational excellence as a customer service manager is supported by four pillars: team building, partnership, strategic planning, and cultural understanding. She has employed this winning formula in the delivery of numerous large-scale strategic initiatives over the past 10 years.

Highly motivated by successful outcomes, Katrina uses superior organizational skills, strong multi-tasking abilities, and crystal-clear communication to lead and inspire her team.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Predict job performance

Learn how each candidate performs on the job using our library of 315 scientifically validated tests.

Test candidates for job-specific skills like coding or digital marketing, as well as general skills like critical thinking. Our unique personality and culture tests allow you to get to know your applicants as real people – not just pieces of paper.

Hire without bias

Give all applicants an equal, unbiased opportunity to showcase their skills with our data-driven and performance-based ranking system.

With TestGorilla, you’ll get the best talent from all walks of life, allowing for a stronger, more diverse workplace.

Offer a positive candidate experience

Our short, customizable assessments and easy-to-use interface can be accessed from any device, with no login required.

Add your company logo, color theme, and more to leave a lasting impression that candidates will appreciate.

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Watch how you can use the Customer service test

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

Create high-quality job assessments, fast

Building assessments is quick and easy with TestGorilla. Just pick a name, select the tests you need, then add your own custom questions.

You can customize your assessments further by adding your company logo, color theme, and more. Build the assessment that works for you.

Invite candidates your way

Send email invites directly from TestGorilla, straight from your ATS, or connect with candidates by sharing a direct link.

Have a long list of candidates? Easily send multiple invites with a single click. You can also customize your email invites.

See the best candidates, ranked

Discover your strongest candidates with TestGorilla’s easy-to-read output reports, rankings, and analytics.

Easily switch from a comprehensive overview to a detailed analysis of your candidates. Then, go beyond the data by watching personalized candidate videos.

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View a sample report

The Customer service test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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Find customer service pros with our Customer Service skills test

When you use the Customer Service skills test, you can instantly learn your candidates’ strengths and weaknesses without time-consuming resume screening or hiring-related stress. With this test, you can find a professional who aligns with your team and culture, forget about costly mis-hires, and start delivering exceptional customer service.

Our Customer Service test boosts business success

Companies across the globe need to connect with customers and encourage repeat business. Although this is challenging, you can achieve business success by hiring a customer service professional.

Handing customer service responsibilities over to a capable professional is key to commercial success and business achievements. You can find a professional customer service candidate without any hassle by using our Customer Service skills test to assess candidates.

Choose our Customer Service skills test

Our comprehensive Customer Service skills test will help you assess a range of skills. You can use it to find out whether your candidates can dig deeper into the root causes of customer inquiries, enhance customer satisfaction with your business offers, empathize with customers, and resolve problems with a customer-centric attitude.

The test also helps you discover whether your candidates can enhance your client retention rates while acting as the face of your company. It determines whether they can handle and respond to complex customer service challenges while maintaining a professional and empathetic attitude and following all protocols that are critical to your organization.

TestGorilla’s Customer Service skills assessment will help you find top candidates

You can use our Customer Service test to hire professional customer service candidates for a range of roles, including customer service leaders and managers, customer service reps, cashiers, retail positions, receptionists, and administrative assistants.

This test is also ideal for any open position that requires exceptional customer service skills.

Why the Customer Service test is ideal for your business

Global organizations and SMEs alike need professionals with exceptional customer service skills, and the Customer Service test will help you find them.

Whether your company is an online product vendor with a live support chat or a retail store with an in-store customer service department, the professionals you hire for these departments can make or break your organization’s reputation.

Delivering poor customer service can adversely affect your company’s customer retention, customer loyalty, sales, profits, and reputation.

Top customer service is vital for building connections with customers and retaining them due to increased customer loyalty. Customer service leaders and managers, receptionists and administrative professionals, retail customer service professionals, and cashiers must all have exceptional customer service skills.

Determining how well your applicants can interact with customers is crucial when hiring a customer service professional. Customer service testing will help you choose the most skilled customer service professional whose attitude and aptitude outshine the rest of your applicants.

Hire the customer service professional you need by using TestGorilla the right way

Prioritize customer service proficiency and professionalism by choosing TestGorilla’s Customer Service test.

Make sure that you use the Customer Service skills test before you start to interview candidates but after you’ve begun to source them. This is a quicker approach to narrowing down an applicant list and an efficient way to help your organization avoid unconscious bias when hiring.

You can also combine the Customer Service skills test with other skills tests for a broad range of skills and traits, including personality, culture add, technical skills, soft skills, customer-service leadership, and more.

4 steps to easily and comprehensively assess candidates with TestGorilla

You can easily complete your hiring process and find the right customer service candidate in just four steps:

1. Build an assessment that features a Customer Service test: Create an assessment that features a Customer Service test by entering the title of the job you’re hiring for. This will provide you with a range of tests that you can browse. You can then add custom questions to test your candidates further.

2. Enhance brand awareness by customizing the Customer Service assessment: You can easily enhance awareness of your brand by customizing your assessment. Just add your company’s logo to the assessment, and choose a color theme that matches your brand.

3. Invite customer service candidates to complete the assessment: You’ve got three convenient options to invite customer service candidates to take your assessment: by distributing a link to the test, via your applicant tracking system, or through the TestGorilla platform. And it’s easy to send the test to all of your candidates with a single click.

4. Settle on a hiring decision and choose a candidate: Determine which candidate has superior customer service skills and is the best match for your organization by comparing the test reports generated by TestGorilla. Choose a candidate whose overall profile best suits your company.

In summary

The world’s best experts have crafted our skills tests to make candidate selection and performance prediction a cinch. Use TestGorilla’s skills assessments to get a comprehensive view of how your candidates fit into the bigger picture and how their cultural values align with your company’s.

Candidates will have no trouble accessing and completing the Customer Service skills test since it is compatible with tablet, mobile, and desktop platforms.

Getting customer service pros on your team is easy: Just use TestGorilla. Our pre-employment tests will help you find the customer service professional who’s right for your team. You can gain insights into job applicants with an objective and comprehensive Customer Service test.

You can assess your customer service applicants easily and without bias. Hire the best talent and offer exceptional customer service that keeps your clients coming back by choosing TestGorilla.

FAQs

What is the difference between an assessment and a test?

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

Can I add my own questions to an assessment?

Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.

How do video questions work?

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.

Can you explain how the other custom question types work?

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Can I customize an assessment with my company logo and color theme?

Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.

What type of support do you offer?

Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.

What is the cost for using the Customer service test?

You can find our pricing packages here. Sign up here to try TestGorilla today.

Can I combine the Customer service test with other tests?

Yes. You can add up to five tests to each assessment.

Where in my recruitment process should I use the Customer service test?

We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email.
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