Revolut improves time-to-hire by 40% using TestGorilla

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Revolut improves time-to-hire by 40% using TestGorilla

Revolut improves time-to-hire by 40% using TestGorilla

Revolut is a global leader in the financial services industry. Since the organization was founded in 2015, its team has worked tirelessly to close the gap between traditional banking and modern fintech which has the potential to change the world.

In just a few years, Revolut has grown from a simple cash-management app to a fully-fledged European bank with more than 20 million personal customers and 950,000 business customers in more than 200 countries. 

Julia Panchenko, the services recruitment manager at Revolut, faced the challenge of building high-functioning multi-lingual teams to serve a truly global enterprise.

The challenge

Panchenko says that one of the biggest challenges Revolut faced in recruiting for language skills was dealing with all the “extra manual work [from] performing checks in written form and verbal checks afterwards”.

Before Revolut implemented TestGorilla, its process for assessing candidates' language abilities was slow, laborious, and time-consuming. It involved manually reviewing written assignments and conducting in-person verbal assessments. In a company the size of Revolut, this was a significant drain on resources.

This system resulted in a long-winded recruitment process where candidates were left frustrated as they waited for answers while the hiring team was bogged down by manual reviews.

Revolut needed a way to automate its screening in order to minimize its time-to-hire, reduce its recruitment team’s workload, and create a better experience for candidates.

The solution

TestGorilla offers a full suite of language proficiency tests, covering numerous languages at all levels, from beginner to advanced. These provided Revolut with the tools needed to easily test its candidates’ reading, writing, listening, and speaking skills. 

By using TestGorilla’s language assessments early in its recruitment process, Revolut was able to almost fully automate its screening. This resulted in a drastic improvement in the time taken to assess candidates.

Today, the typical hiring process for language-support roles relies much less on manual reviews, enabling the team to focus on what’s important. Both candidates and Panchenko’s team prefer the new process because the language assessments are quick to complete, provide objective results, and allow for fast feedback.

With the help of TestGorilla, Revolut has managed to streamline its hiring process, relieving its recruitment team of laborious manual processes and creating a better experience for candidates.

Panchenko says: “Combined with other recruitment methods, [skills-based hiring] can bring excellent results.”

Some of the features that led Revolut to choose TestGorilla are its easy-to-navigate platform, the ability to automate a review of an assessment (the app grades and ranks all applicants), and its anti-cheating features. 

The results

TestGorilla has become a key component of the hiring process in Revolut’s multi-lingual support department, with test results always taken into consideration as a major factor in the recruitment process. 

“We believe that TestGorilla is helping us to speed up hiring for language-support roles, evaluate candidates more objectively, and hire more efficiently,” Panchenko says.

Significant results that Revolut has benefited from since it began using TestGorilla include:

  • A faster hiring process, with the average time-to-hire improved by 30% to 40%
  • More objective screening of candidates
  • A better candidate experience, leading to more applicants completing a language assessment
  • Improved efficiency in the hiring department
  • A higher overall quality of candidates invited to interview

TestGorilla has provided Revolut with the tools to create a high-quality screening process that enables its hiring team to screen more candidates in less time. They can now effectively identify high-caliber talent to invite to interview.

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