This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
Call center representatives, customer service agents, customer support representatives and other customer facing call center roles.
As the voice of the business, a call center representative is the front line ambassador of your product/service. Excellent customer service is a gateway to building a loyal customer base, which in turn creates lucrative long-term benefits.
This call center representative test evaluates candidates’ verbal communication, active listening, problem solving, and teamwork abilities in a call center specific context.
This screening test will help you identify call center representatives who provide impeccable customer service. They demonstrate the ability to connect with customers by leveraging their best communication skills, even in stressful situations. While ensuring that issues are resolved in the most effective way, successful candidates in this assessment also prove to be strong team members who bring added value to overall team success.
Yazid has spent most of his career focused on customer service in the tech industry, holding positions ranging from customer service representative to customer complaints analyst. He holds a master’s degree from the International Business School. When he’s not assisting customers, he serves as a personal fitness coach, plays soccer, and practices Brazilian Jiu Jitsu. To wind down from these hobbies, he enjoys abstract painting.
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For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.
Chief Talent Connector, Small-Business (50 or fewer emp.)
The Call center representative test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.