This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
Call center representatives, customer service agents, customer support representatives and other customer facing call center roles.
As the voice of the business, a call center representative is the front line ambassador of your product/service. Excellent customer service is a gateway to building a loyal customer base, which in turn creates lucrative long-term benefits.
This call center representative test evaluates candidates’ verbal communication, active listening, problem solving, and teamwork abilities in a call center specific context.
This screening test will help you identify call center representatives who provide impeccable customer service. They demonstrate the ability to connect with customers by leveraging their best communication skills, even in stressful situations. While ensuring that issues are resolved in the most effective way, successful candidates in this assessment also prove to be strong team members who bring added value to overall team success.
Yazid has spent most of his career focused on customer service in the tech industry, holding positions ranging from customer service representative to customer complaints analyst. He holds a master’s degree from the International Business School. When he’s not assisting customers, he serves as a personal fitness coach, plays soccer, and practices Brazilian Jiu Jitsu. To wind down from these hobbies, he enjoys abstract painting.
TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.
TestGorilla helps me to assess engineers rapidly. Creating assessments for different positions is easy due to pre-existing templates. You can create an assessment in less than 2 minutes. The interface is intuitive and it’s easy to visualize results per assessment.
VP of Engineering, Mid-Market (51-1000 emp.)
Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.
The TestGorilla team only offers useful insights to user challenges, they engage in conversation.
For instance, I recently asked a question about a Python test I intended to implement. Instead of receiving “oh, that test would work perfectly for your solution,” or, “at this time we’re thinking about implementing a solution that may or may not…” I received a direct and straightforward answer with additional thoughts to help shape the solution.
I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.
For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.
Chief Talent Connector, Small-Business (50 or fewer emp.)
Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.
Building assessments is a breeze with TestGorilla. Get started with these simple steps.
The Call center representative test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.