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Use our Call center representative test to hire the best

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Call center representative test
Type: Role specific skills
Time: 10 min
Languages: English
Level: Intermediate

Summary of the Call center representative test

This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill

Covered skills

  • Verbal communication

  • Active listening

  • Problem solving

  • Teamwork

Use the Call center representative test to hire

Call center representatives, customer service agents, customer support representatives and other customer facing call center roles.

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About the Call center representative test

As the voice of the business, a call center representative is the front line ambassador of your product/service. Excellent customer service is a gateway to building a loyal customer base, which in turn creates lucrative long-term benefits.

This call center representative test evaluates candidates’ verbal communication, active listening, problem solving, and teamwork abilities in a call center specific context.

This screening test will help you identify call center representatives who provide impeccable customer service. They demonstrate the ability to connect with customers by leveraging their best communication skills, even in stressful situations.

While ensuring that issues are resolved in the most effective way, successful candidates in this assessment also prove to be strong team members who bring added value to overall team success.

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The test is made by a subject-matter expert

Yazid O.

Yazid has spent most of his career focused on customer service in the tech industry, holding positions ranging from customer service representative to customer complaints analyst. He holds a master’s degree from the International Business School.

When he’s not assisting customers, he serves as a personal fitness coach, plays soccer, and practices Brazilian Jiu Jitsu. To wind down from these hobbies, he enjoys abstract painting.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject.

Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.

For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.

Review from G2
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Chief Talent Connector, small business (50 or fewer FTE)

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View a sample report

The Call center representative test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

FAQs

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