This B2C telesales test evaluates a candidate’s ability to sell business-to-consumer products over the phone, whether calls are inbound or outbound. This test will help you hire employees who can close deals and maintain good customer relationships.
Setting targets and planning sales activities
Building trust and rapport with customers
Handling rejection, stress, and conflict
B2C inbound and/or outbound telesales representatives, B2C remote sales agents, B2C inside sales professionals, B2C telemarketers, and other sales roles handling inside sales in B2C organizations.
Hiring B2C telesales representatives with strong communication and sales skills can be a game changer for every company. In addition to raising awareness about your brand and products and expanding your business reach to more prospects, telesales agents with great abilities can boost your sales and conversion rates while building stronger relationships with potential and existing clients.
This B2C telesales test evaluates candidates’ abilities to set targets and plan sales activities, build trust and rapport with customers, pitch products, and handle rejection, stress, and conflict.
This screening test will help you identify telesales representatives and remote inside sales agents with the right sales, communication, and interpersonal skills to boost your sales revenue. Candidates who do well on this test will generate new B2C sales opportunities, convert prospects into paying clients, and build deeper connections with customers.
Hasnaa is a sales trainer who has worked as a sales manager and sales team leader and has sold products and services to hundreds of B2C and B2B clients. After spending 20 years in marketing and sales around the world, she has concluded that there is one universal truth: "A customer needs to be seen, heard and deeply cared about." When not working, she loves contemplating nature, and studying spirituality, human behavior and the psychology of sales, as well as simply enjoying the beauty of life.
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The B2C telesales test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.