B2C telesales test: Pre-employment screening test to hire the best candidates

Summary of the B2C telesales test

This B2C telesales test evaluates a candidate’s ability to sell business-to-consumer products over the phone, whether calls are inbound or outbound. This test will help you hire employees who can close deals and maintain good customer relationships.

Covered skills

  • Setting targets and planning sales activities

  • Building trust and rapport with customers

  • Pitching products

  • Handling rejection, stress, and conflict

Use the B2C telesales test to hire

B2C inbound and/or outbound telesales representatives, B2C remote sales agents, B2C inside sales professionals, B2C telemarketers, and other sales roles handling inside sales in B2C organizations.


Role specific skills


10 min





About the B2C telesales test

Hiring B2C telesales representatives with strong communication and sales skills can be a game changer for every company. In addition to raising awareness about your brand and products and expanding your business reach to more prospects, telesales agents with great abilities can boost your sales and conversion rates while building stronger relationships with potential and existing clients.

This B2C telesales test evaluates candidates’ abilities to set targets and plan sales activities, build trust and rapport with customers, pitch products, and handle rejection, stress, and conflict.

This screening test will help you identify telesales representatives and remote inside sales agents with the right sales, communication, and interpersonal skills to boost your sales revenue. Candidates who do well on this test will generate new B2C sales opportunities, convert prospects into paying clients, and build deeper connections with customers.

The test is made by a subject-matter expert

Hasnaa B.

Hasnaa is a sales trainer who has worked as a sales manager and sales team leader and has sold products and services to hundreds of B2C and B2B clients. After spending 20 years in marketing and sales around the world, she has concluded that there is one universal truth: "A customer needs to be seen, heard and deeply cared about." When not working, she loves contemplating nature, and studying spirituality, human behavior and the psychology of sales, as well as simply enjoying the beauty of life.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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Review from G2

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