B2C telesales test: Pre-employment screening test to hire the best candidates

Use our B2C telesales test to hire the best

This B2C telesales test evaluates a candidate’s ability to sell business-to-consumer products over the phone, whether calls are inbound or outbound. This test will help you hire employees who can close deals and maintain good customer relationships.

Covered skills

Setting targets and planning sales activities
Building trust and rapport with customers
Pitching products
Handling rejection, stress, and conflict

Use the B2C telesales test to hire

B2C inbound and/or outbound telesales representatives, B2C remote sales agents, B2C inside sales professionals, B2C telemarketers, and other sales roles handling inside sales in B2C organizations.

Type

Role specific skills

Time

10 min

Languages

English

Level

Intermediate

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About the B2C telesales test

Hiring B2C telesales representatives with strong communication and sales skills can be a game changer for every company. In addition to raising awareness about your brand and products and expanding your business reach to more prospects, telesales agents with great abilities can boost your sales and conversion rates while building stronger relationships with potential and existing clients.

This B2C telesales test evaluates candidates’ abilities to set targets and plan sales activities, build trust and rapport with customers, pitch products, and handle rejection, stress, and conflict.

This screening test will help you identify telesales representatives and remote inside sales agents with the right sales, communication, and interpersonal skills to boost your sales revenue. Candidates who do well on this test will generate new B2C sales opportunities, convert prospects into paying clients, and build deeper connections with customers.

The test is made by a subject-matter expert

Hasnaa B.

Hasnaa is a sales trainer who has worked as a sales manager and sales team leader and has sold products and services to hundreds of B2C and B2B clients. After spending 20 years in marketing and sales around the world, she has concluded that there is one universal truth: "A customer needs to be seen, heard and deeply cared about." When not working, she loves contemplating nature, and studying spirituality, human behavior and the psychology of sales, as well as simply enjoying the beauty of life.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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The B2C telesales test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

What is the difference between an assessment and a test?

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

Can I add my own questions to an assessment?

Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.

How do video questions work?

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.

Can you explain how the other custom question types work?

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Can I customize an assessment with my company logo and color theme?

Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.

What type of support do you offer?

Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.

What is the cost for using the B2C telesales test?

You can find our pricing packages here. Sign up here to try TestGorilla today.

Can I combine the B2C telesales test with other tests?

Yes. You can add up to five tests to each assessment.

Where in my recruitment process should I use the B2C telesales test?

We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email.
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