Technical support help desk representative

Technical support help desk representative test: Pre-employment screening assessment

About the Technical support help desk representative test

Networks are everywhere, from two system home networks to large networks with thousands of systems. Technical support representatives need to ensure these networks continue to operate effectively by quickly narrowing down the causes of problems when they arise.

Strong foundational knowledge of networking and its related technologies is essential for technical support representatives. Candidates with a strong foundational knowledge can quickly understand and resolve problems, helping your company prevent and resolve business interruptions.

The technical support help desk representative test gives candidates 10 minutes to complete a set of questions focused on networking and related technologies.

This is an initial screening test that effectively screens candidates based on the essential skills. For more difficult troubleshooting challenges, you can consider tests at the advanced levels.

The test is made by a subject-matter expert

Ashish Chugh

Ashish has nearly 3 decades of experience in IT infrastructure management, software development, cyber security, and e-Learning. His work has ranged from establishing and maintaining networks to managing large software development projects. Ashish has experience working with some of the biggest names in the tech industry. Ashish has written over 30,000 technical assessments.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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The Technical support help desk representative test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

help desk technician support test

What is an online Help Desk Technician Support test? How will it help you?

An online help desk technician support test is a pre-employment skills assessment that helps you evaluate your candidates’ technical aptitude and ability to provide internal technical support in a faster and bias-free manner.

Our industry pros have built the Help Desk Technician Support test to help you focus on identifying candidates with the network, security, and troubleshooting knowledge required to facilitate the efficient operation of networks and technologies.

There are many ways to review your help-desk technician support applicants’ skills. But which is the best way? We know that objective hiring should take priority, and this Help Desk Technician Support test will offer you and your business the most objective, bias-free hiring method.

Help-desk technician skills are crucial for managing challenges related to troubleshooting at an intermediate level, resolving complex problems, and mitigating the network interruption of business operations. These skills are fundamental for help-desk staff responsible for network problem resolution. Your hiring team may also seek applicants with skills in installing and configuring software smoothly.

Yet as you look for the best applicants and try to find these skills, you’ll notice that the hiring process can be tricky. It’s not easy to hire help-desk technician support staff, as not only should your applicants have customer service and soft skills but you also have to ensure your hiring process is fair and objective. You may currently review your applicants’ skills by asking them to share their skills in an initial resume screening. But what if we told you that a more straightforward and effective option is available?

Assess 4 fundamental help-desk technician skills with this test

Use our Help Desk Technician Support test to assess candidates on these 4 fundamental skills:

Proficiency in securing operating systems, applications, and networks: Security maintenance is the first skill the test helps you assess. It will inform you whether your applicants can eliminate viruses and other malicious threats to applications, networks, and operating systems.

Expertise in establishing and managing wireless networks: The test enables you to assess your applicants’ abilities in setting up wireless networks and managing them efficiently. It also evaluates help-desk technician skills related to network data type and connectivity issues.

Skills in network and operating systems troubleshooting: Use the Help Desk Technician Support test to review and assess your applicants’ network diagnostic and troubleshooting abilities. Doing so helps you learn whether they understand how to troubleshoot issues related to different internet protocols, such as DNS, FTP, and IP.

In-depth knowledge of operational and troubleshooting processes: You can integrate the test to identify applicants who can support operational processes and maintain documentation for IT processes efficiently. It helps you ensure you focus on applicants who can effectively handle process troubleshooting.

At TestGorilla, we know that relevant and reliable statistics make your recruitment much stronger. That’s why we designed our Help Desk Technician Support test to let the stats give you the reassurance you need. The test results are automated and shown as percentages. Alongside these percentages, we add star ratings for a more straightforward candidate comparison and confirmation of the time it takes your candidates to complete the assessments.

help desk technician support test
help desk technician support test

Why our Help Desk Technician Support test is the best

Our experts created this Help Desk Technician Support skills test to minimize the challenges you face, from an accurate assessment of soft skills to maintaining a fair and objective hiring process. Our subject-matter expert, a professional in IT help-desk support, created this test to improve candidate assessment, and the test was then peer-reviewed for quality and excellence.

Our Help Desk Technician Support test is the most reliable test for hiring professionals in this field. It offers you the following advantages:

Start mapping how well your candidates will integrate into your organization: With a combination of technical skill, value, and personality tests, you can build a rounded Help Desk Technician assessment and get a picture of how your applicants will integrate into your organization. You should assess help-desk technician skills but also soft skills, such as customer service and critical-thinking skills with TestGorilla.

Test how your applicants’ skills measure up to timed scenarios: Knowing if your applicants can use their help-desk technician skills is one thing, but meeting deadlines and managing their time effectively is another quality altogether. This test reviews your applicants on their abilities to handle real-world support duties in timed conditions.

Make sure your entire hiring team avoids unconscious bias and hires objectively: With this Help Desk Technician Support test integrated into your hiring process and implemented immediately after sourcing candidates, you’ll cut straight to a set of objective results to help you decide. Your entire hiring team can review the test results to unanimously identify candidates you want to interview, and you can forget your fears of unconscious bias influencing your selection.

Join 6000+ businesses and modernize your hiring: Use this Help Desk Technician Support test to get the data-driven, objective hiring approach you’ve been trying to find and find the right employee for your organization.


What is the difference between an assessment and a test?
An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.
Can I add my own questions to an assessment?
Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.
How do video questions work?
A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.
Can you explain how the other custom question types work?
Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.
Can I customize an assessment with my company logo and color theme?
Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.
What type of support do you offer?
Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.
What is the cost for using the Technical support help desk representative test?
You can find our pricing packages here. Sign up here to try TestGorilla today.
Can I combine the Technical support help desk representative test with other tests?
Yes. You can add up to five tests to each assessment.
Where in my recruitment process should I use the Technical support help desk representative test?
We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email. TestGorilla replaces traditional CV screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

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