Zendesk CS test: Pre-employment screening assessment to hire the best candidates

Use our Zendesk CS test to hire the best

The Zendesk test evaluates candidates’ ability to use Zendesk support products to provide great customer service for your company. It will help you identify candidates with strong critical thinking skills who can use Zendesk to solve problems effectively.

Covered skills

General knowledge of the platform
Ticket handling
Managing statistics and reporting
Automation and integration

Use the Zendesk CS test to hire

Customer service agents, customer service managers, and other job roles working with Zendesk.

Type

Role specific skills
Software skills

Time

10 min

Languages

English

Level

Intermediate

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About the Zendesk CS test

Zendesk is a comprehensive customer relationship manager (CRM) software that provides a cloud-based suite of support tools to help companies build better customer relationships. Zendesk helps companies manage all customer-related communications from a central place for a smooth full-service experience.

The Zendesk test assesses candidates’ knowledge of the platform and checks their skills in handling tickets, tracking statistics and managing reports, and implementing automation and integrations. The test uses scenarios and questions covering a wide range of cases within the product itself to ensure that candidates have a good breadth of knowledge.

Candidates who perform well on the test can work efficiently in Zendesk for increased productivity, using a variety of available features such as macros, triggers, internal notes automation, reporting, and customer analytics. These candidates will be able to quickly adapt to your company’s processes for Zendesk or help you set and finetune processes to increase your customer satisfaction.

The test is made by a subject-matter expert

Nathalia R.

Nathalia’s recipe for exceptional customer service is hard work and a dash of perfectionism. Over three years’ experience in Zendesk and nearly a decade of customer service in Spanish and English make Nathalia a test-developing powerhouse.

Nathalia’s linguistic agility has served her well in more than her customer service career—she’s a talented translator as well. No stranger to hard work, Nathalia also holds a degree in chemical engineering from Universidad de Los Andes.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Predict job performance

Learn how each candidate performs on the job using our library of 284 scientifically validated tests.

Test candidates for job-specific skills like coding or digital marketing, as well as general skills like critical thinking. Our unique personality and culture tests allow you to get to know your applicants as real people – not just pieces of paper.

Hire without bias

Give all applicants an equal, unbiased opportunity to showcase their skills with our data-driven and performance-based ranking system.

With TestGorilla, you’ll get the best talent from all walks of life, allowing for a stronger, more diverse workplace.

Offer a positive candidate experience

Our short, customizable assessments and easy-to-use interface can be accessed from any device, with no login required.

Add your company logo, color theme, and more to leave a lasting impression that candidates will appreciate.

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Watch how you can use the Zendesk CS test

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

Create high-quality job assessments, fast

Building assessments is quick and easy with TestGorilla. Just pick a name, select the tests you need, then add your own custom questions.

You can customize your assessments further by adding your company logo, color theme, and more. Build the assessment that works for you.

Invite candidates your way

Send email invites directly from TestGorilla, straight from your ATS, or connect with candidates by sharing a direct link.

Have a long list of candidates? Easily send multiple invites with a single click. You can also customize your email invites.

See the best candidates, ranked

Discover your strongest candidates with TestGorilla’s easy-to-read output reports, rankings, and analytics.

Easily switch from a comprehensive overview to a detailed analysis of your candidates. Then, go beyond the data by watching personalized candidate videos.

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View a sample report

The Zendesk CS test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

What is the difference between an assessment and a test?

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

Can I add my own questions to an assessment?

Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.

How do video questions work?

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.

Can you explain how the other custom question types work?

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Can I customize an assessment with my company logo and color theme?

Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.

What type of support do you offer?

Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.

What is the cost for using the Zendesk CS test?

You can find our pricing packages here. Sign up here to try TestGorilla today.

Can I combine the Zendesk CS test with other tests?

Yes. You can add up to five tests to each assessment.

Where in my recruitment process should I use the Zendesk CS test?

We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email. TestGorilla replaces traditional CV screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

Zendesk CS