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Zendesk CS test: Pre-employment screening assessment to hire the best candidates

Type: Role specific skills
Time: 10 min
Languages: English
Level: Intermediate

Summary of the Zendesk CS test

This Zendesk CS test evaluates candidates’ ability to manage access, security settings, workflow implementation, and analyze activity. This screening test will help you hire experts who can streamline your CS operations, and enhance customer support.

Covered skills

  • Platform Knowledge

  • Workspace Features and Agent Interface

  • Workflow Implementation and Integrations

  • Activity and Use Statistics Analysis

Use the Zendesk CS test to hire

Customer service agents, Customer service managers, Zendesk administrators, and any other position which requires working with the Zendesk Suite.

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About the Zendesk CS test

Hiring candidates with strong skills in Zendesk CS can provide significant business benefits. Efficient management of access, security settings, workflow implementation, and activity analysis ensures streamlined operations, improved customer support, and enhanced user experiences. With expertise in Help Center, Talk features, and analyzing activity, these professionals can optimize processes, drive customer satisfaction, and increase operational efficiency.

This Zendesk CS test comprehensively evaluates candidates' abilities across various skill areas. It assesses their proficiency in managing access and security settings, implementing effective workflows, and analyzing activity for valuable insights. Candidates are tested on their ability to utilize Zendesk's robust functionalities, and their familiarity with omnichannel support, utilizing workspace features, and leveraging integrations for seamless workflow implementation.

This screening test will help you identify candidates who excel in Zendesk CS and possess the skills necessary to drive tangible results for your business. It will help you pinpoint individuals who will optimize your Zendesk instance and deliver exceptional customer support.

Candidates who perform well on this test demonstrate their ability to streamline operations, improve response times, increase customer satisfaction, and generate valuable insights from data analysis. Hiring these qualified professionals will lead to enhanced customer experiences, improved operational efficiency, and ultimately, business success.

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The test is made by a subject-matter expert

Lena D.

Lena is a customer service consultant and Zendesk expert. Her company assists other organizations with all their customer service, personnel management, outsourcing, and recruitment needs, as well as with the technical aspects of implementing Zendesk CRM software, and adapting it to the company's structure and needs.

She specializes in working with start-ups, and mainly focuses on international companies as she understands the complexity of challenges and obstacles these companies face.

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TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject.

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