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Zendesk CS test: Pre-employment screening assessment to hire the best candidates

All tests/Role specific skills/

Zendesk CS test

Type: Role specific skills

Time: 10 min

Languages: English

Level: Intermediate

Summary of the Zendesk CS test

This Zendesk CS test evaluates candidates’ ability to manage access, security settings, workflow implementation, and analyze activity. This screening test will help you hire experts who can streamline your CS operations, and enhance customer support.

Covered skills

Platform Knowledge
Workspace Features and Agent Interface
Workflow Implementation and Integrations
Activity and Use Statistics Analysis

Use the Zendesk CS test to hire

Customer service agents, Customer service managers, Zendesk administrators, and any other position which requires working with the Zendesk Suite.

Preview questions

graphic image for role specific skills tests

About the Zendesk CS test

Hiring candidates with strong skills in Zendesk CS can provide significant business benefits. Efficient management of access, security settings, workflow implementation, and activity analysis ensures streamlined operations, improved customer support, and enhanced user experiences. With expertise in Help Center, Talk features, and analyzing activity, these professionals can optimize processes, drive customer satisfaction, and increase operational efficiency.

This Zendesk CS test comprehensively evaluates candidates' abilities across various skill areas. It assesses their proficiency in managing access and security settings, implementing effective workflows, and analyzing activity for valuable insights. Candidates are tested on their ability to utilize Zendesk's robust functionalities, and their familiarity with omnichannel support, utilizing workspace features, and leveraging integrations for seamless workflow implementation.

This screening test will help you identify candidates who excel in Zendesk CS and possess the skills necessary to drive tangible results for your business. It will help you pinpoint individuals who will optimize your Zendesk instance and deliver exceptional customer support.

Candidates who perform well on this test demonstrate their ability to streamline operations, improve response times, increase customer satisfaction, and generate valuable insights from data analysis. Hiring these qualified professionals will lead to enhanced customer experiences, improved operational efficiency, and ultimately, business success.

The test is made by a subject-matter expert

Lena D.

Lena is a customer service consultant and Zendesk expert. Her company assists other organizations with all their customer service, personnel management, outsourcing, and recruitment needs, as well as with the technical aspects of implementing Zendesk CRM software, and adapting it to the company's structure and needs.

She specializes in working with start-ups, and mainly focuses on international companies as she understands the complexity of challenges and obstacles these companies face.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject.

Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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View a sample report

The Zendesk CS test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

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