TestGorilla LogoTestGorilla Logo
Pricing

Hospitality skills assessment: Pre-employment screening test to hire the best candidates

All tests/Role specific skills/
Hospitality (hotel incl. restaurant) test
Type: Role specific skills
Time: 10 min
Languages: English, Dutch, French, German, Spanish
Level: Intermediate

Summary of the Hospitality (hotel incl. restaurant) test

This hospitality test evaluates a candidate’s (soft) skills, judgment and applied knowledge necessary for strong performance as an entry- to mid-level professional in the hospitality industry. The test helps you hire for hotel and restaurant roles.

Covered skills

  • General hospitality mindset

  • Situational judgment

  • Customer communication

  • F&B and restaurant behaviors

Use the Hospitality (hotel incl. restaurant) test to hire

Entry- to mid-level positions in both hotels and restaurants for customer-facing roles, like front desk staff, restaurant floor staff, managers, and young executives.

graphic image for role specific skills tests

About the Hospitality (hotel incl. restaurant) test

Hospitality professionals are expected to frequently exceed the expectations of their guests. The success of hospitality businesses is therefore determined to a large extent by the ability of the staff to deliver a remarkable guest experience. This comes down to great teamwork, exceptional communication skills, strong time management, creativity, attention to detail, and many more soft skills. The breadth of this skillset is so wide, that careful recruitment and ongoing learning & development are critical success factors in the hospitality industry.

In this test, the candidate is evaluated on customer-centricity, positive attitude, effective communication, ethical standards, and situational judgment. Multiple-choice questions assess these qualities using real-life scenarios. The candidate has to analyze the given information and identify the best answer.

Questions explore attitude, soft skills, and applied knowledge relevant to the hotel and restaurant industry. As such, this test helps you hire entry- to mid-level professionals working in, among others, front desk and floor operations roles, guest-relations, F&B operations, and (junior) management positions.

The test is made by a subject-matter expert

Georgia C.

Georgia’s commitment to her work is built on an unwavering passion for hospitality and tourism. Having grown from team lead to operational manager, she boasts a 15-year history working with international chains and independent hotels and restaurants. She has lent her signature methods of planning and organization to several pre-opening projects.Combined with a knack for motivating others, Georgia’s attention to detail and perseverance ensure the teams she leads consistently exceed expectations

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

TestGorilla helps me to assess engineers rapidly. Creating assessments for different positions is easy due to pre-existing templates. You can create an assessment in less than 2 minutes. The interface is intuitive and it’s easy to visualize results per assessment.

Review from G2
David Felipe C.

VP of engineering, mid-market (51-1000 FTE)

Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.

The TestGorilla team only offers useful insights to user challenges, they engage in conversation.

For instance, I recently asked a question about a Python test I intended to implement. Instead of receiving “oh, that test would work perfectly for your solution,” or, “at this time we’re thinking about implementing a solution that may or may not…” I received a direct and straightforward answer with additional thoughts to help shape the solution.

I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.

For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.

Review from G2
High quality assessments
David B.

Chief Talent Connector, small business (50 or fewer FTE)

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Learn how each candidate performs on the job using our library of 400+ scientifically validated tests.

Test candidates for job-specific skills like coding or digital marketing, as well as general skills like critical thinking. Our unique personality and culture tests allow you to get to know your applicants as real people – not just pieces of paper.

Watch what TestGorilla can do for you

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

Building assessments is quick and easy with TestGorilla. Just pick a name, select the tests you need, then add your own custom questions.

You can customize your assessments further by adding your company logo, color theme, and more. Build the assessment that works for you.

View a sample report

The Hospitality (hotel incl. restaurant) test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

FAQs

Related tests

New test

Conversion Rate Optimization

This Conversion Rate Optimization test evaluates candidates’ knowledge of conversion rate optimization (CRO). This screening test will help hire CRO analysts who are well-versed in CRO research and tools.
10 min
New test

Performance Management

This Performance Management test evaluates a candidate’s ability to appraise performance, give feedback, and manage performance fairly. This screening test will help you hire professionals who can manage performance.
10 min
New test

Human-Computer Interaction Design

This Human-Computer Interaction Design test assesses candidates' skills in creating user-friendly interfaces. It aids in hiring experts who enhance user experience and innovation.
10 min

Instagram Marketing

This Instagram Marketing test evaluates candidates’ knowledge of Instagram and the tools it provides to grow a brand’s Instagram profile organically. This screening test will help you hire social media managers who can build up your brand on Instagram.
10 min

Risk Management

This Risk Management test evaluates a candidate’s ability to identify, assess, and mitigate business risks. This screening test will help you hire experts who can enhance decision-making and ensure continuous improvement and organizational resilience.
10 min

Network Engineering

This Network Engineering test assesses candidates' proficiency in effective network management. This screening test will help you hire network engineers who can improve your business’ security, reliability, performance, and efficiency.
10 min

Store First-Line Management

This Store First-Line Management test evaluates a candidate’s ability to lead and optimize retail operations. This screening test will help you hire experts who ensure efficient teams, outstanding customer service, and strategic business growth.
10 min

AI Product Manager

This test evaluates a candidate’s ability to/knowledge of AI product management. This screening test will help you hire AI product managers who can confidently lead the building, launching, and scaling of AI products.
10 min

Computer Networking Fundamentals

The Computer Networking Fundamentals test covers intermediate-level knowledge of networking and protocols. The test assesses working knowledge of various networks, transmission media and routers, and troubleshooting minor networking issues.
10 min

LinkedIn Advertising

This LinkedIn Advertising test evaluates candidates’ ability to create, manage, and optimize successful LinkedIn ad campaigns. This screening test will help you hire digital marketing professionals who can generate leads and conversions for your business.
10 min