Hospitality skills assessment: Pre-employment screening test to hire the best candidates

Use our Hospitality (hotel incl. restaurant) test to hire the best

This hospitality test evaluates a candidate’s (soft) skills, judgment and applied knowledge necessary for strong performance as an entry- to mid-level professional in the hospitality industry. The test helps you hire for hotel and restaurant roles.

Covered skills

General hospitality mindset
Situational judgment
Customer communication
F&B and restaurant behaviors

Use the Hospitality (hotel incl. restaurant) test to hire

Entry- to mid-level positions in both hotels and restaurants for customer-facing roles, like front desk staff, restaurant floor staff, managers, and young executives.

Type

Role specific skills

Time

10 min

Languages

English

Level

Intermediate

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About the Hospitality (hotel incl. restaurant) test

Hospitality professionals are expected to frequently exceed the expectations of their guests. The success of hospitality businesses is therefore determined to a large extent by the ability of the staff to deliver a remarkable guest experience. This comes down to great teamwork, exceptional communication skills, strong time management, creativity, attention to detail, and many more soft skills. The breadth of this skillset is so wide, that careful recruitment and ongoing learning & development are critical success factors in the hospitality industry.

In this test, the candidate is evaluated on customer-centricity, positive attitude, effective communication, ethical standards, and situational judgment.

Multiple-choice questions assess these qualities using real-life scenarios. The candidate has to analyze the given information and identify the best answer.

Questions explore attitude, soft skills, and applied knowledge relevant to the hotel and restaurant industry. As such, this test helps you hire entry- to mid-level professionals working in, among others, front desk and floor operations roles, guest-relations, F&B operations, and (junior) management positions.

The test is made by a subject-matter expert

Georgia C.

Georgia’s commitment to her work is built on an unwavering passion for hospitality and tourism. Having grown from team lead to operational manager, she boasts a 15-year history working with international chains and independent hotels and restaurants. She has lent her signature methods of planning and organization to several pre-opening projects.
Combined with a knack for motivating others, Georgia’s attention to detail and perseverance ensure the teams she leads consistently exceed expectations

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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The Hospitality (hotel incl. restaurant) test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

What is the difference between an assessment and a test?

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

Can I add my own questions to an assessment?

Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.

How do video questions work?

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.

Can you explain how the other custom question types work?

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Can I customize an assessment with my company logo and color theme?

Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.

What type of support do you offer?

Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.

What is the cost for using the Hospitality (hotel incl. restaurant) test?

You can find our pricing packages here. Sign up here to try TestGorilla today.

Can I combine the Hospitality (hotel incl. restaurant) test with other tests?

Yes. You can add up to five tests to each assessment.

Where in my recruitment process should I use the Hospitality (hotel incl. restaurant) test?

We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email. TestGorilla replaces traditional CV screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

Hospitality (hotel incl. restaurant)