Hospitality skills assessment: Pre-employment screening test to hire the best candidates
Summary of the Hospitality (hotel incl. restaurant) test
This hospitality test evaluates a candidate’s (soft) skills, judgment and applied knowledge necessary for strong performance as an entry- to mid-level professional in the hospitality industry. The test helps you hire for hotel and restaurant roles.
Covered skills
General hospitality mindset
Situational judgment
Customer communication
F&B and restaurant behaviors
Use the Hospitality (hotel incl. restaurant) test to hire
Entry- to mid-level positions in both hotels and restaurants for customer-facing roles, like front desk staff, restaurant floor staff, managers, and young executives.
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Time
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About the Hospitality (hotel incl. restaurant) test
Hospitality professionals are expected to frequently exceed the expectations of their guests. The success of hospitality businesses is therefore determined to a large extent by the ability of the staff to deliver a remarkable guest experience. This comes down to great teamwork, exceptional communication skills, strong time management, creativity, attention to detail, and many more soft skills. The breadth of this skillset is so wide, that careful recruitment and ongoing learning & development are critical success factors in the hospitality industry.
In this test, the candidate is evaluated on customer-centricity, positive attitude, effective communication, ethical standards, and situational judgment.
Multiple-choice questions assess these qualities using real-life scenarios. The candidate has to analyze the given information and identify the best answer.
Questions explore attitude, soft skills, and applied knowledge relevant to the hotel and restaurant industry. As such, this test helps you hire entry- to mid-level professionals working in, among others, front desk and floor operations roles, guest-relations, F&B operations, and (junior) management positions.
The test is made by a subject-matter expert
Georgia C.
Georgia’s commitment to her work is built on an unwavering passion for hospitality and tourism. Having grown from team lead to operational manager, she boasts a 15-year history working with international chains and independent hotels and restaurants. She has lent her signature methods of planning and organization to several pre-opening projects.Combined with a knack for motivating others, Georgia’s attention to detail and perseverance ensure the teams she leads consistently exceed expectations
Crafted with expert knowledge
TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.
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The Hospitality (hotel incl. restaurant) test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.
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