Archive for Term: Customer Service Representative

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Culture add
This culture add test assesses how a candidate’s values and behaviors align with your organization values and the behaviors that would make your ideal hire successful in a specific role, based on a customized survey you fill out.
Clock 10 min
Customer service
This customer service test evaluates a candidate’s ability to respond to customer issues in an appropriate manner. This test will help you identify candidates who take a customer-centric approach to problem resolution to deliver the best service.
Clock 10 min
Problem solving
This problem solving test evaluates candidates' ability to define problems and analyze data and textual information to make correct decisions. This test helps you identify candidates who use analytical skills to evaluate and respond to complex situations.
Clock 10 min
Zendesk CS
The Zendesk test evaluates candidates’ ability to use Zendesk support products to provide great customer service for your company. It will help you identify candidates with strong critical thinking skills who can use Zendesk to solve problems effectively.
Clock 10 min
Email skills (Microsoft Outlook)
This Microsoft Outlook test evaluates candidates’ general email skills using MS Outlook. This test will help you hire candidates who understand proper email etiquette and basic email processes in a business context utilizing the Microsoft Office suite.
Clock 10 min
Computer literacy (Mac)
The Computer literacy (Mac) test is meant to evaluate basic knowledge and ability to use computers and related technology in a workplace environment. This test helps you identify candidates who are ready to perform basic work functions on a computer.
Clock 10 min
DISC
The DISC test is based on the model developed by psychologist William Marston for behavioral assessment. It classifies how we express emotions into the four behavior types of DISC: dominance (D), influence (I), steadiness (S), and conscientiousness (C).
Clock 10 min
Customer success representative (SaaS)
This customer success representative test evaluates candidates' ability to proactively serve and engage customers, especially in a SaaS setting, by assessing both their approach to customer issues and their skills in problem resolution.
Clock 10 min
Attention to detail (textual)
This attention to detail test evaluates candidates’ ability to pay attention to textual detail while processing information. This test helps you identify candidates who can thoroughly and carefully handle intricate processes using analytical skills.
Clock 10 min
Communication
This communication test evaluates candidates' skills in communicating clearly and effectively using professional etiquette. The test assesses candidates in both written and verbal communication, as well as non-verbal cues and active listening.
Clock 10 min
Motivation
Rooted in Oldham & Hackman’s Job Characteristics Model, the job preferences test measures the extent to which your candidates' expectations align with your job offer, based on a customized survey that you and the candidate both fill out.
Clock 15 min
Spanish (upper intermediate/B2)
The Spanish (upper intermediate/B2) test evaluates a candidate’s Spanish skills at the B2 level of the CEFR framework. This test will help you hire employees who can communicate fluently and who are able to understand a wide range of specialized topics.
Clock 10 min
Polish (intermediate/B1)
The Polish (intermediate/B1) test evaluates a candidate’s Polish proficiency at the B1 level of the CEFR framework. This test will help you hire employees who can communicate in Polish on subjects commonly encountered at work and in everyday life.
Clock 10 min
Norwegian (proficient/C1)
The Norwegian (proficient/C1) test evaluates candidates’ knowledge of Norwegian language at the C1 level of the CEFR framework. This test will help you hire employees who can participate in demanding professional and social conversations in Norwegian.
Clock 10 min
Email skills (Gmail)
This Gmail test evaluates candidates’ general email skills using Gmail. This test will help you hire candidates who understand basic email processes and know the best practices and proper email etiquette in a business context and can apply them in Gmail.
Clock 10 min
HubSpot CRM
The HubSpot test measures candidates’ skills in HubSpot sales, marketing, and customer service software. It will help you identify candidates who can use the full suite of HubSpot tools effectively to manage your processes and implement solutions.
Clock 10 min
Call center representative
This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
Clock 10 min
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