Customer success skills test: Online screening assessment to hire the best candidates

Back to test library
All tests/Role specific skills/
Customer success representative (SaaS) test

Summary of the Customer success representative (SaaS) test

This customer success representative skills test evaluates candidates’ ability to proactively serve and engage customers, especially in a SaaS setting, by assessing both their approach to customer issues and their skills in problem resolution.

Covered skills

  • Understanding the customer journey

  • Empathizing with the customer and solving issues

  • Communicating business decisions to the customer

Use the Customer success representative (SaaS) test to hire

Customer success representatives, customer success specialists, and other roles that require a good, basic knowledge of customer success principles.

Type

Role specific skills

Time

10 min

Languages

English, Spanish, French, Italian, Japanese, Dutch, Portuguese

Level

Intermediate

About the Customer success representative (SaaS) test

Empathetic, diplomatic, and solution-oriented: Companies need customer success representatives with the right qualities to represent their company's brand and educate customers on the value of their company's product. Technology companies, and SaaS (software-as-a-service) companies, in particular, need customer success representatives who can not only answer customer questions but can proactively take steps to resolve potential problems before they happen (again) or grow into bigger issues.

This customer success representative test evaluates candidates' ability to empathize with the customer to solve issues, and to communicate business decisions to the customer in a way that cultivates strong and long-lasting relationships. The test also assesses candidates' knowledge of the customer journey and their ability to take the right actions based on it.

Candidates who do well on this test understand the basic principles of proactive customer success and have experience dealing with various customer requests and misunderstandings. A strong showing on this test means a candidate who also understands the balance between issues they can solve themselves and when matters truly warrant escalation.

This test is appropriate for candidates with some experience in customer success roles (1-2+ years). For a higher-level test, see our customer success manager (SaaS) test.

The test is made by a subject-matter expert

Mo M.

Mo has over a decade of experience in customer-facing roles, including support, sales, customer success and product marketing for companies like Threadless, Help Scout, and Moxion. Working cross-functionally with product teams and experienced in both customer-facing and revenue-generating roles for a wide array of business types and sizes, Mo knows how to manage, measure, and execute solutions for end-to-end customer success for B2B and D2C, and enterprise and self-serve customer bases alike.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

TestGorilla helps me to assess engineers rapidly. Creating assessments for different positions is easy due to pre-existing templates. You can create an assessment in less than 2 minutes. The interface is intuitive and it’s easy to visualize results per assessment.

David Felipe C.

VP of Engineering, Mid-Market (51-1000 emp.)

Review from G2

Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.

The TestGorilla team only offers useful insights to user challenges, they engage in conversation.

For instance, I recently asked a question about a Python test I intended to implement. Instead of receiving “oh, that test would work perfectly for your solution,” or, “at this time we’re thinking about implementing a solution that may or may not…” I received a direct and straightforward answer with additional thoughts to help shape the solution.

I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.

For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.

David B.

Chief Talent Connector, Small-Business (50 or fewer emp.)

Review from G2

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Watch what TestGorilla can do for you the Customer success representative (SaaS) test

Create high-quality assessments, fast

Building assessments is a breeze with TestGorilla. Get started with these simple steps.

View a sample report

The Customer success representative (SaaS) test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

FAQs

Related tests

New test

Pharmacy Technician

This Pharmacy Technician test evaluates a candidate's ability to manage prescriptions, dispense medication, and communicate with patients. This screening test will help you hire pharmacy experts who ensure efficient operations and patient care.
10 min
New test

Video Content Creator

This Video Content Creator test evaluates a candidate’s ability to plan, script, and create marketing videos. This screening test will help you hire video content creators and marketers who can develop videos to promote products, services, and features.
10 min
New test

TikTok Marketing

This TikTok Marketing test evaluates a candidate's ability to excel in TikTok marketing. This screening test will help you hire social media marketing experts who can drive brand visibility and boost engagement for your business.
10 min

US Criminal Law

This US criminal law test evaluates a candidate’s ability to effectively understand and apply the principles of criminal law. This screening test will help you hire legal professionals who can handle criminal law cases immediately with minimal oversight.
10 min

Intellectual Property (IP) Law

This Intellectual Property (IP) Law test evaluates candidates’ knowledge of legal principles, business acumen, analytical skills, and research skills. This screening test will help you hire legal experts who can face and solve complex IP problems.
10 min

Product Marketing Management

This Product Marketing Management test evaluates candidates' understanding of markets, users and products, external communication, and stakeholder collaboration. This screening test helps you hire product marketing experts who drive business growth.
10 min

US Corporate Law

This US corporate law test evaluates a candidate’s ability to understand and apply the principles of corporate law. This screening test will help you hire legal professionals who can handle corporate law cases immediately with minimal oversight.
10 min

Software Engineering Management

This Software Engineering Management test evaluates a candidate’s skills in managing engineering teams and projects. This test will help you hire experienced engineering managers who can lead software teams to meet timelines and deliver value.
10 min

Affiliate Marketing

This Affiliate Marketing test evaluates the ability to analyze, strategize, and manage campaigns while creating great content. This screening test will help you hire experts who will grow your online presence, reach new audiences, and boost your sales.
10 min

Front Desk Receptionist

This Front Desk Receptionist test evaluates candidates’ abilities to deliver exceptional service and organizational excellence. This screening test helps you hire receptionists who can handle diverse tasks and provide outstanding professional experiences.
10 min