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Measure your Customer Support Agent candidates on job skills, personality and fit

Popular

Problem Solving

This Problem Solving test evaluates candidates’ ability to define problems and analyze data and textual information to make correct decisions. This test helps you identify candidates who use analytical skills to evaluate and respond to complex situations.
9 min
Popular

Communication

This online Communication skills test assesses your candidates’ skills in communicating clearly and effectively using professional etiquette. This English communication skills test assesses candidates in both written and verbal communication, as well as non-verbal cues and active listening.
8 min
Popular

Culture add

This culture add test assesses how a candidate’s values and behaviors align with your organization values and the behaviors that would make your ideal hire successful in a specific role, based on a customized survey you fill out.
10 min

Verbal reasoning

This verbal reasoning test evaluates candidates’ ability to recognize logical relationships between words and draw accurate conclusions from written information. This cognitive ability test helps you assess candidates’ analytical skills through language.
10 min

Email skills (Microsoft Outlook)

This Email Skills (Microsoft Outlook) test evaluates candidates’ general email skills using Outlook. This test will help you hire candidates who understand email etiquette and basic email processes in a business context using the Microsoft Office suite.
10 min

Russian B1 (Intermediate)

The Russian B1 (Intermediate) test evaluates a candidate’s Russian proficiency at the B1 level of the CEFR framework. This test will help you hire employees who can communicate in Russian on subjects commonly encountered at work and in everyday life.
10 min

Arabic (intermediate/B1)

This Arabic language intermediate test evaluates a candidate’s Arabic proficiency at the B1 level of the CEFR framework. This test will help you hire employees who can communicate in Arabic on subjects commonly encountered at work and in everyday life.
10 min

Customer Success Representative (SaaS)

This Customer Success Representative skills test evaluates candidates’ ability to proactively serve and engage customers, especially in a SaaS setting, by assessing both their approach to customer issues and their skills in problem resolution.
10 min

Attention to detail (textual)

This attention-to-detail pre-hire skills test evaluates candidates’ ability to pay attention to textual detail while processing information. The attention to detail (textual) test helps companies identify candidates who can thoroughly and carefully handle intricate processes using analytical skills.
10 min

Enneagram

The Enneagram test follows the personality model developed in the teachings of O. Ichazo and C. Naranjo. The model maps out nine different personalities on a nine-pointed diagram describing the core beliefs and the worldview each one operates from.
10 min

Motivation

Rooted in Oldham & Hackman’s Job Characteristics Model, this online Motivation test measures the extent to which your candidates’ expectations align with your job offer, based on a customized survey that you and the candidate both fill out.
15 min

Norwegian (intermediate/B1)

The Norwegian (intermediate/B1) test evaluates candidates’ Norwegian proficiency at the B1 level of the CEFR framework. This test will help you hire employees who can communicate in Norwegian on subjects commonly encountered at work and in everyday life.
10 min

Account management

This account management test evaluates a candidate’s ability to effectively serve and expand accounts. This test will help you hire account management experts who increase revenue while building and maintaining strategic relationships for your business.
10 min

Norwegian (proficient/C1)

This online Norwegian (proficient) test evaluates a candidate’s knowledge of the Norwegian language at the C1 level of the CEFR framework. This pre-employment skills test will help you hire employees who can participate in demanding professional and social conversations in Norwegian.
10 min

Customer Service

This Customer Service test evaluates candidates’ ability to interact appropriately and determine appropriate solutions. It will help you hire experts who can enhance your CS operations by improving customer satisfaction and avoiding negative impressions.
10 min

English (proficient/C2)

This English (proficient/C2) test evaluates candidates' English ability at CEFR level C2. It will help you hire people who can create international opportunities for your organization and improve your customer satisfaction, loyalty, revenue, and culture.
12 min

Email skills (Gmail)

This Gmail test evaluates candidates’ general email skills using Gmail. This test will help you hire candidates who understand basic email processes and know the best practices and proper email etiquette in a business context and can apply them in Gmail.
10 min

HubSpot CRM

The HubSpot test measures candidates’ skills in HubSpot sales, marketing, and customer service software. It will help you identify candidates who can use the full suite of HubSpot tools effectively to manage your processes and implement solutions.
10 min

Call center representative

This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
10 min

Zendesk CS

This Zendesk CS test evaluates candidates’ ability to manage access, security settings, workflow implementation, and analyze activity. This screening test will help you hire experts who can streamline your CS operations, and enhance customer support.
10 min