Use the Customer Success Manager (SaaS) test to hire top candidates
In a world where SaaS (Software as a Service) and subscription-based business models are becoming increasingly common, customer success is critical to business success. Why? Because with these models, products and services need to be continuously proving their value to organizations to secure subscription renewals. After all, a happy customer is a loyal one.
When we talk about customer success, we’re referring to the efforts companies make toward ensuring their customers have success with their products or services. These efforts usually focus on building and maintaining relationships and boosting customer retention, but they have other benefits too.
Customer success provides crucial insights into how and why customers use products and services. Organizations can then use this knowledge to optimize them.
A customer success manager can be a vital asset for SaaS businesses. Tasked with planning, co-ordinating, managing, and adapting a SaaS company’s customer success efforts, customer success managers are experts in solving customer issues and building customer relationships.
With TestGorilla’s Customer Success Manager (SaaS) test, you can identify top customer success managers who will help your organization bolster customer satisfaction and retention and boost revenue.
When to use the test
You should use our Customer Success Manager (SaaS) test at the start of the hiring process after you’ve posted your job ad and started attracting applicants. Sending them a skills test at the top of the recruitment funnel is the fastest and most effective way of whittling your applicant pool down to a shortlist of the top candidates you want to interview.
How to use the test
Importantly, you shouldn’t use the Customer Success Manager (SaaS) in isolation to evaluate candidates. A variety of skills are needed to succeed in any job role, so your recruitment process should reflect this.
Build a complete pre-employment assessment with up to five relevant tests from TestGorilla’s test library, and add any custom questions you feel are important to the role. These questions can be qualifying, technical, or personality based.