At TestGorilla, all of our paid plans are annual subscriptions. We take an upfront payment for the full calendar year based on the plan you select to help you hire faster, easier, and bias-free.
When you upgrade your account to any of our paid plans, you can use the platform, assessments, and candidate credits included in the plan for the following calendar year. If you decide to downgrade or cancel your subscription, no refund will be issued for any unused months, assessments, or candidate credits, because your account will still be active and you will be able to use these until the end of your subscription.
We’re certain that you will experience better, data-driven candidate screening within the first 30 days of your subscription, so we offer a 30-day money-back guarantee, where we will refund your full year’s subscription if the following conditions are met:
- Your refund claim is within 30 days of your purchase of a paid plan
- You have tested one assessment with at least one candidate
- Your plan is PAYG, Scale or Business
- Please note that there is no refund for add-on charges, if applicable
- Limited to one refund per customer
If you have any questions or want to request a refund, please contact us at email@example.com