Building a high-volume hiring engine
Delegate CX (DCX) is a BPO company that helps U.S. businesses scale by hiring full-time remote talent in the Philippines for roles like accounting, customer service, back-office operations, graphic design, and promotions.
DCX X TESTGORILLA: KEY TAKEAWAYS
Sector
Business Process Outsourcing (BPO)
Need
High-volume pre-screening
Result
Hires 50–100 people monthly using TestGorilla as the first filter.
The background
Delegate CX (DCX) is a business process outsourcing company that helps small and mid-sized businesses in the U.S. scale by connecting them with full-time, remote employees based in the Philippines. They partner with clients to support roles in accounting, customer service, back-office operations, administration, graphic design, and promotional products.
DCX has grown from 400 to nearly 2,500 employees in just three years—supported by a hiring model that combines high-volume screening with targeted training programs like DCX Academy.
“Since I’ve joined DCX in 2022, we have made thousands of hires and are now nearing a company size of 2,500.”
The challenge
DCX screens high volumes of candidates each month to support its growing network of U.S.-based clients. With roles spanning customer service, accounting, graphic design, roofing, and promotional sales, their hiring team needed a way to quickly and consistently identify job-ready candidates across a wide range of skills and experience levels.
Their previous process leaned heavily on manual resume reviews and interviews, which became unmanageable at scale and often failed to surface the right candidates. There was no reliable way to compare applicants or accurately gauge whether they had the skills, mindset, or potential to succeed.
"Before we were using Microsoft Forms to run our own assessments—it was very tedious and time-consuming.” - Prince Jhay Agustin, Director of Talent Acquisition Operations, DCX
This was especially important for the DCX Academy, which trains candidates with little to no prior industry experience. Without a reliable way to screen applicants before they enter the program, the team risked investing time and resources in training people who weren’t the right fit.
“These are entry-level candidates, so we needed a way to gauge their understanding of key tools and workflows before training began.”
The solution
DCX first used TestGorilla in 2022 for highly specialized and leadership roles. After proving its value in high-stakes hires, DCX saw an opportunity to raise the bar across the board so they expanded it to every role. By 2023, they built role-specific assessments using TestGorilla’s subtests. For niche roles like promotional sales assistants, where standard tests didn’t exist, they created their own inside the platform.
Every candidate who applies to a DCX Academy program now takes a tailored assessment before they’re admitted. These tests aren’t used to evaluate job-specific skills but to screen for general comprehension and process readiness, key traits for entry-level roles. This helps DCX focus their training efforts on candidates who are most likely to succeed.
For a remote-first company like DCX, trust in assessment integrity is non-negotiable. With hundreds of candidates applying each month, they rely on TestGorilla’s anti-cheating features like IP tracking, screenshot capture, and mouse movement monitoring to ensure results are fair and reliable. These safeguards give their clients full confidence in the candidates they move forward with.
“The anti-cheating features are a game changer. Other platforms don’t offer IP tracking, screenshots, or mouse tracking. TestGorilla gives us confidence.”
The results
✅ Hired 50–100 people monthly using TestGorilla as the first filter ✅ Saved time by cutting down manual CV reviews and first-round interviews ✅ Built role-specific assessments for multiple industries ✅ Improved quality of candidates admitted to training ✅ Gave clients more confidence, and many now use test scores to decide who to hire
With TestGorilla, DCX transformed its hiring process from manual and inconsistent to fast, focused, and role-specific. Assessments now serve as the first filter for every candidate, helping the team cut through hundreds of applications each month and zero in on those who are most likely to succeed. Candidates are screened fairly and consistently, across every department and geography, using clear benchmarks instead of gut instinct.
“Being able to blend TestGorilla’s assessments directly into our interview process has helped greatly in streamlining our recruiters daily candidate evaluations.”
Looking ahead
DCX is continuing to scale aggressively, with plans to further optimize how they match candidates to client needs. A key part of this will be deepening their use of data and assessments to define and refine their ideal candidate profiles.
They’re also exploring ways to automate more of the decision-making process by integrating assessment data directly into the platforms their hiring teams already use. As DCX grows, they want every part of their hiring stack to work smarter, not harder.
“We look forward to our continued partnership with TestGorilla - It has been and will continue to be an invaluable resource for our team.”
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