Use our Retail Sales test to hire the best

Summary of the Retail Sales test

This Retail Sales test evaluates a candidate’s ability to connect with customers in a sales environment. This screening test will help you hire sales consultants and associates who can build strong relationships, fostering sales growth and retention.

Covered skills

Personal Communication Skills
Assessing Customer Needs
Product Knowledge
Maintaining Relationships

Use the Retail Sales test to hire

Retail sales positions that require building strong relationships with customers.

Type

Role specific skills

Time

10 min

Languages

English

Level

Intermediate

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About the Retail Sales test

At the heart of every sale is a relationship with a customer. With online sales becoming commonplace, today’s customers need a compelling reason to work with a sales consultant. Therefore, mastering the art of building strong, enduring relationships leads to higher customer satisfaction and survey scores, more business from referrals, and lifelong repeat customers.

This Retail Sales test evaluates candidates’ ability to connect with customers using multiple contact methods, and how effectively they can assess the needs and wants of their customers through questioning and listening actively. This test also evaluates candidates’ ability to talk about products in an engaging way that puts the relationship first and maintains those relationships after the sale.

Candidates who do well on this test have a strong understanding of the importance of the customer relationship in the sales process and will ensure a more loyal customer base and increased profits/revenue.

The test is made by a subject-matter expert

Tim H.

For over 10 years, Tim has worked extensively in the automotive industry as a sales trainer, facilitator, curriculum developer, and sales culture influencer. After hearing horror stories from hundreds of auto consumers about their sales experiences, Tim became passionate about changing the mindset of the common sales consultant to prioritize the customer experience and make the buying process fun again. When he’s not training, Tim enjoys the outdoors and hanging out with his wife.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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Our short, customizable assessments and easy-to-use interface can be accessed from any device, with no login required.

Add your company logo, color theme, and more to leave a lasting impression that candidates will appreciate.

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Building assessments is quick and easy with TestGorilla. Just pick a name, select the tests you need, then add your own custom questions.

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Easily switch from a comprehensive overview to a detailed analysis of your candidates. Then, go beyond the data by watching personalized candidate videos.

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View a sample report

The Retail Sales test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

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FAQs

What is the difference between an assessment and a test?

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

Can I add my own questions to an assessment?

Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.

How do video questions work?

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.

Can you explain how the other custom question types work?

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.

Can I customize an assessment with my company logo and color theme?

Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.

What type of support do you offer?

Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.

What is the cost for using the Retail Sales test?

You can find our pricing packages here. Sign up here to try TestGorilla today.

Can I combine the Retail Sales test with other tests?

Yes. You can add up to five tests to each assessment.

Where in my recruitment process should I use the Retail Sales test?

We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email. TestGorilla replaces traditional CV screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

Retail Sales