This Retail Sales test evaluates a candidate’s ability to connect with customers in a sales environment. This screening test will help you hire sales consultants and associates who can build strong relationships, fostering sales growth and retention.
Personal Communication Skills
Assessing Customer Needs
Retail sales positions that require building strong relationships with customers.
At the heart of every sale is a relationship with a customer. With online sales becoming commonplace, today’s customers need a compelling reason to work with a sales consultant. Therefore, mastering the art of building strong, enduring relationships leads to higher customer satisfaction and survey scores, more business from referrals, and lifelong repeat customers.
This Retail Sales test evaluates candidates’ ability to connect with customers using multiple contact methods, and how effectively they can assess the needs and wants of their customers through questioning and listening actively. This test also evaluates candidates’ ability to talk about products in an engaging way that puts the relationship first and maintains those relationships after the sale.
Candidates who do well on this test have a strong understanding of the importance of the customer relationship in the sales process and will ensure a more loyal customer base and increased profits/revenue.
For over 10 years, Tim has worked extensively in the automotive industry as a sales trainer, facilitator, curriculum developer, and sales culture influencer. After hearing horror stories from hundreds of auto consumers about their sales experiences, Tim became passionate about changing the mindset of the common sales consultant to prioritize the customer experience and make the buying process fun again.
When he’s not training, Tim enjoys the outdoors and hanging out with his wife.
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