About the Hospitality (hotel excl. restaurant) test

Hospitality professionals are expected to frequently exceed the expectations of their guests. The success of hospitality businesses is therefore determined to a large extent by the ability of the staff to deliver a remarkable guest experience. This comes down to great teamwork, exceptional communication skills, strong time management, creativity, attention to detail, and many more soft skills. The breadth of this skillset is so wide, that careful recruitment and ongoing learning & development are critical success factors in the hospitality industry.

This hospitality test assesses the judgment of candidates in real-life hospitality settings. The scenarios in the questions involve time management, problem-solving, leadership, and communication.

In the time management section of this test, candidates are asked to prioritize tasks involving requests from guests and colleagues across several communication channels.

Problem-solving questions involve judgment on how to troubleshoot guest issues and requests in standard and more unusual situations.

The guest interaction questions test guest orientation, positive attitude, and empathy.

Leadership questions involve ethics, managing direct reports, managing typical issues that can arise in the hotel, and working with colleagues in leadership roles.

Combined, these questions predict job success as a customer-facing role in hospitality, which makes this test an effective screening instrument.