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Measure your Client Support Specialist candidates on job skills, personality and fit

Popular

Problem Solving

This Problem Solving test evaluates candidates’ ability to define problems and analyze data and textual information to make correct decisions. This test helps you identify candidates who use analytical skills to evaluate and respond to complex situations.
9 min
Popular

Communication

This online Communication skills test assesses your candidates’ skills in communicating clearly and effectively using professional etiquette. This English communication skills test assesses candidates in both written and verbal communication, as well as non-verbal cues and active listening.
8 min
Popular

Culture add

This culture add test assesses how a candidate’s values and behaviors align with your organization values and the behaviors that would make your ideal hire successful in a specific role, based on a customized survey you fill out.
10 min

Reading Comprehension

This reading comprehension skills test evaluates candidates’ ability to read a portion of text and comprehend its contents. This pre-employment screening test helps you identify candidates who can process written information and draw appropriate conclusions using analytical thinking.
13 min

Verbal reasoning

This verbal reasoning test evaluates candidates’ ability to recognize logical relationships between words and draw accurate conclusions from written information. This cognitive ability test helps you assess candidates’ analytical skills through language.
10 min

Email skills (Microsoft Outlook)

This Email Skills (Microsoft Outlook) test evaluates candidates’ general email skills using Outlook. This test will help you hire candidates who understand email etiquette and basic email processes in a business context using the Microsoft Office suite.
10 min

Attention to detail (textual)

This attention-to-detail pre-hire skills test evaluates candidates’ ability to pay attention to textual detail while processing information. The attention to detail (textual) test helps companies identify candidates who can thoroughly and carefully handle intricate processes using analytical skills.
10 min

Motivation

Rooted in Oldham & Hackman’s Job Characteristics Model, this online Motivation test measures the extent to which your candidates’ expectations align with your job offer, based on a customized survey that you and the candidate both fill out.
15 min

Customer Service

This Customer Service test evaluates candidates’ ability to interact appropriately and determine appropriate solutions. It will help you hire experts who can enhance your CS operations by improving customer satisfaction and avoiding negative impressions.
10 min

Salesforce CRM

The Salesforce Customer Relationship Management (CRM) test evaluates candidates’ familiarity with the basic concepts and standard functionality of Salesforce CRM. This test will help you hire candidates who have experience using Salesforce in their roles.
10 min

Email skills (Gmail)

This Gmail test evaluates candidates’ general email skills using Gmail. This test will help you hire candidates who understand basic email processes and know the best practices and proper email etiquette in a business context and can apply them in Gmail.
10 min

HubSpot CRM

The HubSpot test measures candidates’ skills in HubSpot sales, marketing, and customer service software. It will help you identify candidates who can use the full suite of HubSpot tools effectively to manage your processes and implement solutions.
10 min

Zendesk CS

This Zendesk CS test evaluates candidates’ ability to manage access, security settings, workflow implementation, and analyze activity. This screening test will help you hire experts who can streamline your CS operations, and enhance customer support.
10 min