Field Support Specialist

Currently we are seeking an enthusiastic, disciplined self-starter to fill a position in our field support department.

Primary Responsibilities:

• Provide post–sale technical support by working directly with clients.

• Understanding and diagnosing hardware, software and operational issues

• Analyze and test software/hardware problems and issues.

• Use of resources to prioritize and deliver fixes to clients.

• Use system analysis techniques to provide solutions to meet company specifications and customer needs.

• Perform on-site installation and training to new clients.

• Provide quality answers and follow-up to customers in a timely manner.

• Provide feedback to management.

• Participate in various areas such as: reporting, tracking and presenting.