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TestGorilla refund policy 

(INR payments)

version August 2023

At TestGorilla B.V. all our Paid Plans are annual subscriptions, with an upfront payment for the full calendar year based on the plan you select for your company to help you hire faster, easier, and bias-free.

From the moment you upgrade your account to any of our paid plans, this will enable you to use the platform and the features included in the plan for the following calendar year. If you decide to downgrade or cancel your subscription, no (pro-rated) refund will be issued since your plan will still be active and you can use it until the end of your subscription year.

We believe that our product is amazing, and that you will be able to see  great results of our data-driven candidate screening within the first 15 days. Therefore, we offer you a 15-day money-back guarantee policy in case our product does not deliver on its promise to help screen strong candidates for your open positions. The policy is not intended to use our service for free for 15 days but only offers refund in case you are not satisfied with the product.

We will refund you for the full year subscription as long as the following conditions are met:

  • Your refund claim is received within 15 days of your purchase 

  • You have tested 1 assessment with at least 1 external candidate

  • You provide us with a reason why the product did not deliver on the promise to support better hiring decisions

  • Limited to one refund per customer and only on initial purchase (not renewals)

If you have any questions or want to request a refund, please contact us at help@testgorilla.com