Remote Customer Service Representitive
Overview
We’re seeking a proactive, detail-driven Customer Service Representative to be the first point of contact for our customers. In this role, you’ll handle inbound inquiries via phone, email, and chat; resolve problems; and manage order activity (finished goods and spare parts) with accuracy and urgency. You’ll collaborate cross-functionally to ensure customers receive timely, correct information and an overall excellent experience.
Key Responsibilities
Customer Support
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate product and service information; troubleshoot issues and escalate when needed.
Manage and resolve customer complaints with empathy, professionalism, and follow-through.
Partner with internal teams (e.g., technical, engineering, logistics) to address customer needs.
Order Management
Enter and process orders, changes, and cancellations with high accuracy (finished goods & spare parts).
Track, update, and proactively communicate order status to customers.
Support internal order requests (engineering pulls, product audits, scrap actions, etc.).
Monitor shipping details, routing, and documentation for completeness and correctness.
Basic Qualifications
3+ years in a customer service or customer support role.
Strong written and verbal communication skills in English.
Proven ability to handle challenging customer interactions with professionalism and empathy.
Accuracy-focused; committed to correct order entry and follow-up.
Detail-oriented, organized, and able to manage multiple requests at once.
Experience with order management and ERP systems (SAP or similar).
Proficient in Excel and Outlook (or comparable productivity tools).
Preferred Qualifications
Bachelor’s degree (business, communications, supply chain, or related field).
1+ year experience supporting a manufacturing, distribution, or product-based environment.
Adaptable and comfortable responding to shifting priorities, demand, or market conditions.
What We Offer
Remote work flexibility.
Opportunity to work cross-functionally and grow into advanced customer operations roles.
Inclusive culture that values proactive problem-solvers and continuous improvement.
Equal Opportunity Statement
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. All information will be handled confidentially and in accordance with EEO guidelines.
