Remote Customer Service Specialist
Job Description
This is a remote position.
As a Remote Customer Service Specialist at Diversity Dynasty LLC, you will play a crucial role in delivering exceptional customer service to our diverse clientele. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their overall satisfaction. This is a 1099 contractor remote position, offering flexibility and the opportunity to work from home in the United States.
This position is currently available in the following states Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.
Requirements
Respond promptly to customer inquiries via email, phone, and/or chat in a professional and courteous manner.
Provide accurate information about our products, services, and policies.
Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have.
Actively listen to customers to understand their needs and identify opportunities to enhance their experience.
Collaborate with other team members to ensure the timely resolution of customer issues and maintain high levels of customer satisfaction.
Keep detailed records of customer interactions and transactions using our CRM system.
Continuously strive to improve processes and procedures to enhance the overall customer experience.
Benefits
Flexibility to work remotely within the United States of America with a reliable internet connection
Opportunity to make a meaningful impact by promoting diversity and inclusion
Supportive and inclusive work culture that values collaboration and continuous learning
Discount Advantages
Hourly pay ranging from $12.00 to $16.00 per hour
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