Senior Customer Success & Pricing Coordinator

About Us

B&R Food Services is a fast-growing wholesale food distributor based in Los Angeles, California. We are expanding our remote team with reliable, detail-driven contractors based in Mexico, Central America, Chile, or Ecuador to support our U.S. operations professionally and proactively.

Position Overview

We are seeking a Senior Customer Success & Pricing Coordinator to manage customer service, lead new account development, and maintain updated vendor pricing.

This role requires minimum 5 years of professional experience in customer service or account development, excellent English communication skills, strong Excel expertise, and an AI-oriented mindset (comfortable using AI tools like ChatGPT, Excel plugins, etc.).

This is a remote contractor position with full-time hours aligned to Pacific Time (Los Angeles time zone).

Key Responsibilities

• Manage incoming customer calls and emails professionally and efficiently.

• Handle and convert new customer inquiries: understand their needs, prepare competitive price quotes, and drive onboarding.

• Develop and grow new client accounts through relationship management and follow-ups.

• Process vendor cost updates: use Excel (VLOOKUPs, formulas) to accurately update pricing and cost sheets.

• Prepare customer-specific offerings and update pricing structures based on market needs.

• Leverage AI tools to automate tasks, improve communication, and streamline daily operations.

• Maintain highly organized customer and pricing databases.

• Communicate clearly with our U.S.-based team via email, calls, and internal systems.

Who You Are

• Extremely detail-oriented — you take pride in accuracy.

• Strategic and customer-focused — you know how to understand and build customer relationships.

• Excel expert — comfortable with VLOOKUPs, spreadsheets, and data management.

• AI-oriented — actively using AI tools to improve work quality and productivity.

• Self-driven and reliable — you can manage yourself and deliver without micromanagement.

• Professional communicator — fluent English speaker and writer.

• Positive attitude — solution-focused, even under pressure.

Requirements

• Must be based in Mexico, Central America (e.g., Costa Rica, Guatemala, Honduras, Nicaragua, Panama, El Salvador), Chile, or Ecuador.

• Minimum 5 years of experience in customer service, account development, or related fields.

• Strong Excel skills (VLOOKUP, formulas, basic reporting).

• Professional-level English communication skills (written and spoken).

• Proven ability to use AI tools to optimize workflows (ChatGPT, Excel AI, automation tools, etc.).

• Stable, reliable internet connection and a professional remote working setup.

• Ability to work full-time aligned to Pacific Time (Los Angeles business hours).

Position Details

• Full-time remote contractor role (not U.S. employee status).

• Paid in U.S. Dollars via Wise, Payoneer, or equivalent platform.

• Competitive compensation based on experience and skills.

• Long-term opportunity available for strong performers.