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Looking for your dream job? We have the tips, advice, and guides to help you succeed.

13 essential call center skills (and how to assess them)

Poor customer service can lead to customer frustration and damage your brand reputation. When a customer calls for help and receives unprofessional or unhelpful responses, it drives them away. That’s why agents require a range of call center skills, from empathetic listening to problem-solving. The best way to evaluate call center representative skills is to forget about resumes and use talent assessments. In this article, we share useful tips and strategies to help you identify, measure, and im

How skills-based hiring can help you land your dream job

Claim the job of your dreams with skills-based hiring

Today’s job market is challenging for employers and job seekers alike. While companies are struggling to fill their roles, candidates are having a tough time landing good jobs.  It’s frustrating, right? You might work hard, try to gather relevant experience, take online courses, and more – only to get rejected. Or, you might think going after a job is pointless – even if you feel capable. We get it, and we’re here to help.  Our latest research shows that skills-based hiring is the ultimate solut

Candidate - Want to land your dream job Start setting professional development goals

Want to land your dream job? Start setting professional development goals

Finding a great job can often feel daunting, especially if you think it's out of reach or you lack the “right” degree or experience.  But did you know there are tons of employers who care more about your skills than what's on your resumes? And that getting the skills you need is totally achievable?  If you don’t have the skills you need to make a meaningful career move, professional development goals are key. They can help you identify areas for growth and create a roadmap to learning new skills

What’s the best way to find high-paying remote jobs featured image

What’s the best way to find high-paying remote jobs?

The demand for remote, high-paying jobs is skyrocketing. After all, who wouldn’t want a job where you can work from the comfort of your own home and be paid well for it?  However, with more people realizing the perks of remote work, competition is fiercer than ever. Employers are swamped with applications from candidates all over the world, making it tough for applicants to stand out from the crowd. In fact, while only 10% of US roles are fully remote, they receive 46% of all job applications! L

10 In-Demand Professional Skills and How To Develop Them

10 in-demand professional skills and how to develop them

Today’s job market is flooded with opportunities. Despite this, even highly deserving candidates struggle to find a good job.  Some of this is because applicants’ skill sets don’t match what’s hot right now. And those who have the right skills are getting rejected early in the process for not having a college degree.  Unfair, right? We hear you, and we’re here to help with a guide on skill development. Below, we explore the 10 most sought-after professional skills today – and show you how to dev

How to determine and negotiate your desired salary featured image

How to determine and negotiate your desired salary

There can be so much pressure when a prospective employer asks for your desired salary. You don’t want to sell yourself short or come off as out of touch with realistic expectations. And if you're unprepared, it's easy to stumble and make costly mistakes – like ignoring employee benefits and perks or coming on too strong during the interview. Don’t worry. We’re here to explain the details of salary negotiations and help you set expectations for the compensation you deserve. We also share some c

10 things you must research before applying for a job featured image

10 things you must research before applying for a job

Getting a good job in today’s economic climate is no mean feat. We get it: it feels easier to play the numbers game – send out as many applications as possible in the hopes of landing something – anything.  But here's the catch: rushing into applications without proper research could be a huge waste of time. Worse yet, you might land a job you don’t have the right professional skills for. Not only do you need to start your hunt from scratch, but leaving soon after joining will also be a red flag

WHAT TO INCLUDE – AND NOT TO INCLUDE – ON YOUR NEXT JOB APPLICATION featured image

What to include – and not to include – on your next job application

When writing your next job application, less is often more.  Including certain personal information - like your photo, race, age, or marital status - can invite unconscious bias and discrimination into the hiring process. Worst of all? It distracts hiring teams from what matters most: your skills.  In this article, learn what to include and - more importantly - not to include in your job application to attract the attention of the hiring team, reduce the risk of unconscious bias, and secure your

What to expect from a skills assessment test featured image

What to expect from a skills assessment test

These days, you’ve probably seen job posts that mention skills assessment tests as part of the hiring process. Maybe you’ve even taken one or two before! But whether you’re diving into skills tests for the first time or aiming to boost your performance, you should understand what awaits before hitting “start.” Candidates who overlook skill requirements on job descriptions or don’t consider the test format risk selling their skills short or making avoidable mistakes. That’s why we’re here with t

7 most common interview questions and answers graphic

What are the 7 most common interview questions and answers?

The interview questions you’re about to read may be familiar to you. Questions about your strengths, experience, and organizational skills aren’t exactly reinventing the interview.  But that doesn’t mean you should wing it when the interviewer asks them. Interviewers use these questions to see if you can communicate well, be truthful about your experience, and tell an engaging story about your background.  Since these questions have stood the test of time, so don’t be vague or make up stories. S