Role Title: Technical Operations Engineer Reports to: Service Delivery Manager Location: Hybrid working environment (Remote and Paddington, London) Role Type: Permanent, Full-time How do we say our name, well it sounds like 'view'. It's also a lot shorter than saying 'Viewed Impressions for Out Of Home'. VIOOH is a fast-growing startup that is defining the future of out-of-home advertising. We are a dynamic team building a global platform which automates the buying and selling of outdoor advertising, enables programmatic trading and delivers dynamic, data-driven content to screens in locations and moments to better resonate with and influence consumers. We’ve recently redesigned our people strategy to create a future-proof, hybrid and flexible workplace approach. Employees can work in the office (Paddington, London) and from home, empowering all VIOOHers to thrive regardless of location and ensuring we can attract diverse talent to support our global expansion.
Role OverVIOOH
The Technical Operations team at VIOOH is responsible for the day to day 24x7 operational application management and second-line support of all client and partner facing services, which are developed in-house by our engineering team.
Supported by the Service Desk (acting as first-line support) and the SRE team (who maintain the virtualized infrastructure), you will be responsible for all in-life application maintenance and support, from release through to decommissioning. This includes deploying new code and hotfixes, monitoring and reporting, and driving continuous improvement in processes and procedures. You'll champion service continuity, reliability, performance, resilience, and security—while leveraging automation to streamline operations, reduce manual overhead, and enhance overall system efficiency.
VIOOH encourages you to use 10% of your time per week to invest in your growth, both personal and professional. A financial budget is also provided for any courses, books, etc that you may need.
What you'll be working on
Identifying and resolving issues in line with SLA’s
Possessing specialist knowledge of SQL databases and cloud-hosted software
Providing technical support, analysing and debugging issues
Assisting with systems integrations
Preparing maintenance plans and upgrading schedules
Maintaining and updating technical documents, procedures & runbooks
Work with other internal teams (Account Managers, Product, Development)
Delivering regular and customised training to teams within the business
Keeping stakeholders informed of status and progress through the Service Desk and/or other appropriate channels
Developing reports and dashboards for teams across the business
Monitor applications/services and react accordingly
What we want from you
Working knowledge of SQL Databases (MySQL preferred), basic networking, and HTTP/HTTPS, and REST APIs
Working knowledge of React especially using Retool
Knowledge of ITSM tools
Working knowledge of Linux
Ability to learn employer-specific software to a high level of proficiency
Working knowledge of AWS Analytics
Understanding of and knowledge of RPA’s
Industry experience of logging especially using DataDog and/or Kibana
Experience working with languages such as JavaScript, Clojure, Python is desirable
Industry experience in Programmatic and Adtech is desirable
ITILv4 Foundation certification desirable
Person Specification
Extraordinary customer service and relationship management experience
Critical thinking skills
Problem solving, developing and refining innovative solutions to complex issues
Excellent written and verbal communication skills
Ability to diagnose and address application issues
Take ownership of problems and work autonomously to ensure resolution
Excellent analysis, testing and troubleshooting skills
Self-motivated and agile, able to respond to the needs and drive the development of a new business
Application overVIOOH
Our recruitment team will work hard to give you a positive experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through to your onboarding.
VIOOH is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
