Live chat support

Job Summary

USM Business Systems is seeking a proactive and customer-focused Live Chat Support Representative to join our support team. This entry-level role is ideal for individuals looking to start a career in customer service and tech support. You will assist website visitors and clients through live chat, providing prompt and accurate information about our services and resolving basic issues.

Key Responsibilities

• Provide real-time support to customers via live chat on the company website.

• Answer product, service, and general inquiry questions efficiently and professionally.

• Log customer interactions and follow up on unresolved issues.

• Escalate technical or complex inquiries to appropriate departments.

• Maintain a high level of customer satisfaction through timely and effective responses.

• Support internal teams by relaying customer feedback and trends.

Qualifications

• High school diploma or equivalent; a college degree is a plus.

• Excellent written communication skills.

• Typing speed of 40+ WPM with high accuracy.

• Basic understanding of IT or staffing services is a plus (training provided).

• Strong problem-solving skills and attention to detail.

• Willingness to work flexible hours or shifts, if required.