Tier 1 Software Support Technician (Remote Talent Pool)
About Us:
Tyme Global is a New York-based family-owned business established in 2013 that cares deeply about quality of service. Rooted in the hospitality sector, today we provide remote customer service with cutting-edge technology to support a wide range of industries. Our clients include hotels, medical facilities, government agencies, and everything in between. Our team has grown 10x in the last several years as word of our stellar reputation continues to expand.
About The Position:
As a Tier 1 Technical Support Agent for Tyme Global Technologies, you will be the first point of contact for clients, resolving their technical issues and ensuring a positive experience with our software.
Primary Responsibilites
troubleshooting and resolving support tickets
providing user training
explaining technical information effectively.
You possess strong problem-solving and communication skills and have experience in technical support and customer service.
