Customer Service representative

As a Customer Service Representative, you will be the first point of contact for our customers. You’ll assist with inquiries, resolve issues, and provide helpful information, ensuring a seamless and positive experience. The ideal candidate is a great communicator, empathetic, and solutions-driven.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media

• Provide accurate, valid, and complete information by using the right methods/tools

• Resolve product or service issues in a timely manner

• Process orders, forms, applications, and requests

• Follow up with customers to ensure resolution and satisfaction

• Escalate unresolved issues to the appropriate internal teams

• Maintain detailed records of customer interactions

• Identify and suggest improvements to the customer experience process