The Zendesk test evaluates a candidate’s ability to use Zendesk support products to provide great customer service for your company. It also evaluates the candidate’s critical thinking in different situations that commonly arise in customer service.
Role specific skills
- General knowledge of the platform
- Ticker handling
- Managing statistics and reporting
- Automation and integration
This test is relevant for
Customer service agents and supervisors working with Zendesk.
DescriptionZendesk is a comprehensive and focused help desk suite, designed with the purpose of improving communications between the company and its customers. As a customer Service agent, Zendesk gives you the ability to create, handle, and track customer service tickets from a variety of sources, including phone, mobile devices, internet platform, email, and social media.
The best customer service agents know how to track, prioritize, and solve support tickets in a timely manner. To increase productivity, work efficiently, and save time, an agent should be able to use macros, triggers, automations, internal notes, and some other features. For example, the reporting section, which allow agents to keep track of their customer satisfaction as well as customer’s analytics.
This test helps you identify candidates with the strongest abilities, who can make the most of all major Zendesk features, and provide the best customer service experience.