Hospitality (hotel incl. restaurant)
This hospitality test evaluates a candidate’s (soft) skills, judgment and applied knowledge necessary for strong performance as an entry- to mid-level professional in the hospitality industry. The test helps you hire for hotel and restaurant roles.
Role specific skills
- General hospitality mindset
- Situational judgment
- Customer communication
- F&B and restaurant behaviors
This test is relevant for
Entry- to mid-level positions in both hotels and restaurants for customer-facing roles, like front desk staff, restaurant floor staff, managers, and young executives.
DescriptionHospitality professionals are expected to frequently exceed the expectations of their guests. The success of hospitality businesses is therefore determined to a large extent by the ability of the staff to deliver a remarkable guest experience. This comes down to great teamwork, exceptional communication skills, strong time management, creativity, attention to detail, and many more soft skills. The breadth of this skillset is so wide, that careful recruitment and ongoing learning & development are critical success factors in the hospitality industry.
In this test, the candidate is evaluated on customer-centricity, positive attitude, effective communication, ethical standards, and situational judgment.
Multiple-choice questions assess these qualities using real-life scenarios. The candidate has to analyze the given information and identify the best answer.
Questions explore attitude, soft skills, and applied knowledge relevant to the hotel and restaurant industry. As such, this test helps you hire entry- to mid-level professionals working in, among others, front desk and floor operations roles, guest-relations, F&B operations, and (junior) management positions.