Servicio de atención al cliente

Use our Servicio de atención al cliente test to hire the best

About the Servicio de atención al cliente test

La contratación de personal con habilidades excepcionales de atención al cliente puede impulsar la lealtad y la satisfacción del cliente, atraer nuevos clientes para tu negocio y aumentar los ingresos, la reputación y las tasas de retención de clientes de tu organización. Los candidatos con sólidas aptitudes de atención al cliente saben interpretar las preocupaciones de la clientela, diagnosticar problemas y ofrecer remedios y soluciones eficaces, todo mientras son la cara visible de tu organización. En esta prueba de atención al cliente, se evalúa la capacidad de los candidatos para comprender las consultas de la clientela e identificar el origen de los inconvenientes, interactuar con la clientela utilizando un lenguaje y una actitud adecuados, determinar soluciones eficaces y eficientes para los problemas de la clientela y dar impresiones positivas que mejoren la satisfacción de la clientela. Esta prueba te ayudará a identificar postulantes que tengan una gran aptitud para resolver los problemas de la clientela. En la prueba, se presentan situaciones reales que suelen darse en el servicio de atención al cliente y los candidatos deben elegir la mejor manera de responder en cada situación. Quienes obtengan buenos resultados en esta prueba serán capaces de prestar asistencia de forma personal, paciente y profesional, siguiendo el protocolo de tu compañía.

The test is made by a subject-matter expert

Katrina S.

Katrina’s track record of achieving operational excellence as a customer service manager is supported by four pillars: team building, partnership, strategic planning, and cultural understanding. She has employed this winning formula in the delivery of numerous large-scale strategic initiatives over the past 10 years.

Highly motivated by successful outcomes, Katrina uses superior organizational skills, strong multi-tasking abilities, and crystal-clear communication to lead and inspire her team.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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Watch how you can use the Servicio de atención al cliente test

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The Servicio de atención al cliente test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

FAQs

What is the difference between an assessment and a test?
An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.
Can I add my own questions to an assessment?
Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.
How do video questions work?
A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.
Can you explain how the other custom question types work?
Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.
Can I customize an assessment with my company logo and color theme?
Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.
What type of support do you offer?
Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.
What is the cost for using the Servicio de atención al cliente test?
You can find our pricing packages here. Sign up here to try TestGorilla today.
Can I combine the Servicio de atención al cliente test with other tests?
Yes. You can add up to five tests to each assessment.
Where in my recruitment process should I use the Servicio de atención al cliente test?
We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email. TestGorilla replaces traditional CV screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

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