Representante de éxito del cliente (SaaS)

Use our Representante de éxito del cliente (SaaS) test to hire the best

About the Representante de éxito del cliente (SaaS) test

Personas empáticas, diplomáticas y orientadas a brindar soluciones: las compañías necesitan representantes de éxito del cliente con las cualidades adecuadas para representar su marca y educar a la clientela sobre el valor de su producto. Las compañías tecnológicas, y las compañías de SaaS (software como servicio) en particular, necesitan representantes de atención al cliente que no solo puedan responder a las preguntas de la clientela, sino que puedan tomar medidas de forma proactiva para resolver posibles problemas antes de que sucedan (de nuevo) o se conviertan en inconvenientes mayores. En esta prueba para representantes de atención al cliente, se evalúa la capacidad de los candidatos para empatizar con el cliente y resolver problemas, así como para comunicar las decisiones empresariales al cliente de forma que se cultiven relaciones sólidas y duraderas. En la prueba también se evalúan los conocimientos de los candidatos sobre el recorrido del cliente y su capacidad para determinar y tomar las medidas adecuadas. Quienes obtienen buenos resultados en esta prueba comprenden los principios básicos de un éxito del cliente proactivo y tienen experiencia en el trato con diversos clientes y en la comprensión de cuándo necesitan resolver los problemas por sí mismos (y cómo) y cuándo necesitan (realmente) delegar los problemas o brindar más recursos para ayudar a resolver el problema principal de un cliente. Esta prueba es apropiada para postulantes con cierta experiencia en puestos de éxito del cliente (más de uno o dos años). Para una prueba de mayor nivel, consulta nuestra prueba de manager de éxito de clientes (SaaS).

The test is made by a subject-matter expert

Mo M.

Mo has over a decade of experience in customer-facing roles, including support, sales, customer success and product marketing for companies like Threadless, Help Scout, and Moxion. Working cross-functionally with product teams and experienced in both customer-facing and revenue-generating roles for a wide array of business types and sizes, Mo knows how to manage, measure, and execute solutions for end-to-end customer success for B2B and D2C, and enterprise and self-serve customer bases alike.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

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What is the difference between an assessment and a test?
An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.
Can I add my own questions to an assessment?
Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.
How do video questions work?
A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now." You can learn more about video questions here.
Can you explain how the other custom question types work?
Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here.
Can I customize an assessment with my company logo and color theme?
Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.
What type of support do you offer?
Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive Help & Inspiration Center.
What is the cost for using the Representante de éxito del cliente (SaaS) test?
You can find our pricing packages here. Sign up here to try TestGorilla today.
Can I combine the Representante de éxito del cliente (SaaS) test with other tests?
Yes. You can add up to five tests to each assessment.
Where in my recruitment process should I use the Representante de éxito del cliente (SaaS) test?
We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email. TestGorilla replaces traditional CV screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

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