en

Archive for Term: Call Center Manager

Measure your candidates
on job skills, personality and fit

Clear filters
Communication
This communication test evaluates candidates' skills in communicating clearly and effectively using professional etiquette. The test assesses candidates in both written and verbal communication, as well as non-verbal cues and active listening.
Clock 10 min
Culture add
This culture add test assesses how a candidate’s values and behaviors align with your organization values and the behaviors that would make your ideal hire successful in a specific role, based on a customized survey you fill out.
Clock 10 min
Customer service
This customer service test evaluates a candidate’s ability to respond to customer issues in an appropriate manner. This test will help you identify candidates who take a customer-centric approach to problem resolution to deliver the best service.
Clock 10 min
Salesforce CRM
The Salesforce customer relationship management (CRM) test evaluates candidates’ familiarity with the basic concepts and standard functionality of Salesforce CRM. This test will help you hire candidates who have experience using Salesforce in their roles.
Clock 10 min
Critical thinking
This critical thinking test evaluates candidates’ skills in critical thinking through inductive and deductive reasoning problems. This test will help you identify candidates who can evaluate information and make sound judgments using analytical skills.
Clock 10 min
Numerical reasoning
This numerical reasoning test evaluates candidates’ general aptitude with numbers and their skill in interpreting them for a wide range of applications. This test will help you identify candidates with strong numerical skills.
Clock 10 min
Problem solving
This problem solving test evaluates candidates' ability to define problems and analyze data and textual information to make correct decisions. This test helps you identify candidates who use analytical skills to evaluate and respond to complex situations.
Clock 10 min
Leadership & people management
The leadership and people management test evaluates a candidate’s ability to lead others within an organization using both influence and guidance. This test will help you hire leaders who can support and develop others to help your organization grow.
Clock 10 min
HubSpot CRM
The HubSpot test measures candidates’ skills in HubSpot sales, marketing, and customer service software. It will help you identify candidates who can use the full suite of HubSpot tools effectively to manage your processes and implement solutions.
Clock 10 min
Zendesk CS
The Zendesk test evaluates candidates’ ability to use Zendesk support products to provide great customer service for your company. It will help you identify candidates with strong critical thinking skills who can use Zendesk to solve problems effectively.
Clock 10 min
Business ethics & compliance
The business ethics and compliance test evaluates candidates’ awareness, judgment, and knowledge of ethical issues found in a business setting. This test will help you hire employees with a strong ethical compass who can adhere to company policies.
Clock 10 min
English (proficient/C1)
The English (proficient/C1) test evaluates a candidate’s knowledge of the English language at the C1 level of the CEFR framework. This test will help you hire employees who can participate in demanding professional and social conversations in English.
Clock 10 min
16 types
Based on the work of Carl Jung, the 16 types test gives insight into a candidate’s source of energy, the way they process information, how they make decisions, and the kind of lifestyle they prefer. It is similar to the Myers Briggs Type Indicator (MBTI).
Clock 10 min
Time management
The time management test evaluates candidates’ ability to manage their time well in a professional environment. Through typical workplace scenarios, this test assesses how well candidates can prioritize, plan, execute, and reflect on tasks and projects.
Clock 10 min
Culture add
This culture add test assesses how a candidate’s values and behaviors align with your organization values and the behaviors that would make your ideal hire successful in a specific role, based on a customized survey you fill out.
Clock 10 min
Motivation
Rooted in Oldham & Hackman’s Job Characteristics Model, the job preferences test measures the extent to which your candidates' expectations align with your job offer, based on a customized survey that you and the candidate both fill out.
Clock 15 min
Loading...