Customer Service Representative

We are looking for a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve issues, answer questions, and ensure an excellent customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person

• Provide accurate information about products and services

• Resolve customer issues efficiently and professionally

• Maintain records of customer interactions and transactions

• Follow up with customers to ensure satisfaction

• Escalate complex issues to the appropriate departments

• Stay up to date on company policies and product updates

Requirements:

• High school diploma or equivalent (associate’s or bachelor’s degree is a plus)

• Previous experience in customer service or a related field preferred

• Strong communication and interpersonal skills

• Ability to remain calm and patient under pressure

• Good problem-solving and organizational abilities

• Familiarity with CRM systems and Microsoft Office Suite

• Ability to work independently and as part of a team