We are looking for a friendly, detail-oriented, and dependable Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide information, and ensure a positive experience across phone, email, chat, or in-person communication. Your ability to listen, communicate clearly, and problem-solve will be key to your success.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, chat, or social media
Resolve product or service issues by clarifying the customer’s complaint and determining the best solution
Maintain a positive, empathetic, and professional attitude toward customers at all times
Document customer interactions, transactions, feedback, and complaints
Follow communication procedures, guidelines, and company policies
Escalate unresolved issues to the appropriate teams when necessary
Assist customers with placing orders, refunds, account updates, or general troubleshooting
Stay informed on company products, services, and promotions
Identify and report recurring customer concerns for continuous improvement
