Rebel Logistics Tech (Client Services Coordinator)
Position Title: Rebel Logistics Tech (Client Services Coordinator) Department: Rebel Logistics (Fulfillment) Position Type: Part-Time, Non-Exempt Compensation: Hourly: $20 - $27/ hr Reports to: Rebel Logistics Officer (Client Services Lead)
Job Summary:
The role of the Client Services Administrator within Rebel Logistics is integral to the success of BenEngage. These individuals are pivotal in ensuring a seamless client experience, providing excellent service deliverables to external and internal clients. Including comprehensive support on employee benefits, to implementing tailored solutions and driving continuous improvement, these team members play a critical role in operational excellence.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Serve as the logistical backbone for external-facing needs, primarily focusing on employee outreach for education and specific support, including but not limited to VB Claims, Invoicing/Reconciliation Issues, etc. Engage with carriers, plan partners, and team members as necessary.
Assumes responsibility for enrollments, ensuring accuracy in enrollment/support materials and adequately preparing fellow enrollers for their tasks. Must be driven by prompt, accurate and thoughtful service by consistently responding to internal and external inquiries with the goal of same day responses, & expectation of response no more than 24 hours of receipt.
Continuously enhance skills and knowledge regarding insurance products and industry trends.
Assist in the seamless implementation of the Buyer’s Journey lifecycle and ensure smooth transitions between front-end and back-end processes.
Manage assigned member caseload through a high-touch advocacy approach.
Lead the setup and configuration of BenAdmin systems, ensuring alignment with agency requirements, overseeing data migration, and providing comprehensive training as needed.
Contribute to process enhancements aimed at optimizing operational efficiency and develop/implement standard operating procedures (SOPs) for Client Support functions
Utilize communication and workflow management systems effectively.
Required Skills/Abilities:
Outstanding interpersonal, client service, and communication skills.
Proficiency in G-Suite, Microsoft Office Suite, or similar software.
Strong ability to gather, process, and follow through on information.
Excellent organizational skills with meticulous attention to detail.
Capability to work both independently and collaboratively within a team environment.
Recognition and maintenance of confidentiality when handling sensitive information.
Capable of identifying issues and implementing solutions.
Adaptability and flexibility in a dynamic, fast-paced environment.
Adept at creating SOPs and boosting operational efficiency.
Excellent written, verbal, and phone communication skills.
Competence in spreadsheet management and business correspondence.
Education and Experience:
High school diploma or equivalent required; Bachelor’s degree preferred.
Active Health & Life license for applicable states preferred.
Previous experience in customer service or support within a professional setting.
Experience delivering client-focused solutions based on needs.
Familiarity with insurance, billing, or healthcare operations preferred.
Proficiency with MS Word, Excel, PowerPoint, or equivalents.
3-5 years of relevant professional experience is preferred.
Previous exposure to relational sales and CRM tools is advantageous.
Physical Requirements:
Extended periods of sitting at a desk and utilizing a computer.
Ability to lift up to 15 pounds as needed.
Working Conditions/Equipment:
Duties performed indoors in an office environment (remotely).
Equipment used includes but is not limited to: Computer & Headset
